Did they take the money out diredctly from your acount, or through your debit card? I know it sonds like a weird question, but it helps to determine which form the bank needs to use in processing your fraud request. If it was directly from your account, tell the bank you had an unauthorized ACH. If it was from your debit card, tell them it was an unauthorized debit card transaction. Either way, they have to take your claim. THey usually do not reverse any of their own OD fees until they verify that the transaction was not done by you. Then, you should get your $19 plus any fees incured back. Also, did you talk to a real person at a branch, or call their 800#? The branch people are much nicer, and will work with you. Especially if you go to the branch where you either opened your account or to the rbanch you normally do your business at. Then they may have more of an emotional connection to you. Let us know how it turns out. Oh...the way to tell how it came out of your account is how it posted on your statement. If it says "visa - 200 cash com", it was with your debit card. If it just said "200cashcom", no visa or MC in front, it was an ACH from your account, and you need to get that reported right away. If the banker is any good, they will also tel you to close that account and get a new one.