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mca · 11-11-2007, 10:42 PM

Quote:

What will the Federal Reserve do?
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We will connect you with or forward your complaint to the appropriate federal regulator for the bank or institution involved in your complaint.

If your complaint is against a financial institution that the Federal Reserve supervises, it will be investigated by one of the 12 regional Federal Reserve Banks.

As the Reserve Bank investigates each issue raised in your complaint, it will:
Ask the bank involved for information and records regarding your complaint.
Determine if the banks response addresses your concerns.
Send you a letter about its findings.
The Reserve Bank may also contact you to request additional information necessary to complete its investigation.

The Reserve Bank will let you know if it finds an error or a violation of a federal law or regulation. Investigations typically take 30 to 60 days to complete. If more than 60 days have passed, the Reserve Bank will contact you to let you know the status of its investigation. Please note that it may take several months to investigate more complex complaints like those alleging illegal credit discrimination.

http://www.federalreserveconsumerhel...nfo.cfm?info=5

mca · 11-11-2007, 10:48 PM

WHEN YOU MAKE A COMPLAINT TO THE OCC...GENERALLY THIS WILL GET THE BANKS ATTENTION VERY FAST !!! THEY DO NOT LIKE COMPLAINTS FROM THE OCC.

The OCC's Customer Assistance Group is ready to help customers of national banks with questions or complaints they have about their financial institution. CAG's toll-free lines are open Monday through Friday, 7:00 a.m. to 7:00 p.m., Central Time. You can reach one of OCC's Customer Assistance Specia lists by calling: 1-800-613-6743.

If You Have a Problem With a National Bank or its Operating Subsidiary

The OCC Customer Assistance Group (CAG) Top
The OCC Customer Assistance Group was created to answer questions, offer guidance, and assist consumers in resolving complaints about national banks and their subsidiaries.
The first step is to try to resolve a complaint directly with your bank or its operating subsidiary before involving an outside agency. If you are unable to do so or are uncertain about whether your complaint involves an organization that the OCC supervises and regulates, the OCC Customer Assistance Group will try to assist you.

General inquiries about banking laws or practices often can be answered on the phone or through email by a Customer Assistance Specia list. The specia list may also be able to suggest other ways for you to try to resolve your problem directly with the bank or its subsidiary.

http://www.occ.treas.gov/customer.ht...al%20Complaint

tali1956 · 11-12-2007, 02:30 PM

I tried for months to get a hard hold on my account or get my account closed. Finally my account was overdrawn and each time an illegal overpaid pdl hit the account it was another $35 NSF fee. I filed a complaint online with the OCC giving a thorough description of what I did and who I talked to and within 3 days of the complaint the executive offices of my bank called me and dropped $1,675 in NSF fees and even though they usually force open an account for transactions, they guaranteed me that the account would never be forced open. It has been a few months since then and I know every once in awhile one of my former pdls tries to put a pmt through because I get emails from them, but the account has never been opened as promised. Definitely file a complaint with the OCC.

goudah2424 · 11-12-2007, 03:21 PM

Yes, it can really make a difference!

success4resource · 12-01-2007, 06:19 AM

Hey MCA,

Thanks for the info, this is a worthy info to be passed around.

I had heard complains from friends..

Thanks a lot

bea2ls · 07-29-2008, 06:39 AM

i wish i knew to do that when I had a problem with PNC...

11-12-2008, 06:09 AM

dear sir,
i have a bank loan in kotak mahindra bank. i top up it for two lakh chq but the bank issues me 1 lakh 40 thousand, now i want to cancel this top and want to re shedul my old loan but the bank is refusing to do that so please help me on this matter i want to cancel the top up of bank