Hey every one. Well I have had my TAB bank account for 10 months now...and I am now closing the account. Let me tell you my story.
Like you saw in previous posts, I had the worst chexsystems ever and TAB Bank was there. However I have had it with their customer service! On my debit card the 3 digit security code on the back of the card rubbed off and I needed a new one. They said they would send that to me. This first call took place February 2009.
March 2009...still no card. They verified my address (the same address they sent the original card to) and said they would reissue another one. Fast-forward 5 months later....still no card. I called them this morning because my direct deposit was taking longer than normal to hit my account and I wanted to find out it if it was my company's payroll or TAB Bank (it was my company) but I asked about the card and they said they were resending one to my work address (obviously there were issues with TAB and my home address...but don't know why).
Imagine my surprise when I tried to use my debit card tonight at Publix and it was declined due to "Not authorized." Apparently the customer service representative did not reissue a card....but reported my only working card as lost. After yelling at a supervisor, they are one-nighting me a new card to my work address which will be there on Tuesday.
All-in-all I had it with them. Granted, they were there for me when no one else was but now I have NO MONEY (thank GOD rent is not due this week).
I started an account at ING Direct. When you call them, they actually seem like they have some intelligence.
If ING denies you...go to TAB...but if you require a new card then good luck!!!!