Well KatiMartino - Apart from the slew of recent "Guest" posts, which are highly suspect, I would heed what you have read.
Speaking from my own personal experience. I would run as far away from this company as possible. They have a horrible record with the BBB, which wasn't the case when I was referred to them. I had to file complaints with the Florida BBB where they are located, as well as the Florida Attorney General's Office to get a refund from them.
I am well aware of the difference between debt consolidation and debt settlement and how each work. I made payments long enough to have enough in my escrow account for this company to start negotiating the settlement of some of my smaller debts. Nothing was being done, no correspondence had been sent out to my creditors to advise that I was even working with this company, and when I started to realize that something wasn't right, it was too late. My emails and written correspondence were ignored. When I called, I was kept on hold for extremely long periods of time (while paying the long distance rates), and would then be hung up on before a paralegal or anyone else other than a receptionist would talk to me.
A guy named Adam, who listed himself as the Office Manager, actually responded to the BBB and Florida AG complaints by saying that the credit counseling firm (CCC of America) who had referred me to his company gave me wrong information, but as a gesture of goodwill, they would refund my money. They claimed that they do not provide debt settlement services, but rather audit consumer credit account agreements to see if high/unreasonable interest was being charged by creditors and then try to handle the accounts for consumers based on this.
Yet, my contract, which I have saved, states in black and white, that I was agreeing to retain them for "Debt Settlement" services. There was no mention anywhere in the contract of them providing services to dispute consumer credit agreements.
Anyway, like one "Guest" advised.... do your own research. There is info about this company on numerous other sites besides this one.