Story:
Posted: Thu Mar 12, 2009 12:36 am Subject: Chase Sucks!!!!!!!!
Instead of fixing a problem i had with my online uid, and all the fees they charged me, they have treated me like an animal, charged late fees, raised interest rate, lowered my credit card limit in attempt to force me to go over my limit so they could charge overdraft fees; they have unleashed your army of rude representatives to harass me days and nights. They’ve even attempted to trick me to pay $5.31 less from the remaining balance ($1,153.31) just so they could settle the account without my consent and report it as settle to the credit bureau….How Cruel?
they’ve sent me threatening letters; they have reported negative credits on my behalf. This is clearly a form of modern terrorism. This is the kind of behavior that is endangering this country, the attitude that they are the Bank/Creditor, the attitude that they never make mistake and whatever they do is right and if customers don’t comply, they will simply charge them late fees, interest rates, trick them to settle their account without their consents and report negative feedback on their behalf.
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Update July 10th 2009
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I was so pissed with this company; I think that it started to affect my mind and soul. If I could fight with this company on a battle ground like David and Goliath, I would.....
One night, I found a link with some of the CEOs email address, I emailed them all and told them this is the way that your company is conducting business and this what their company did to me.
I told them that was sadden how their company handled the situation after doing business with them for more than 10 years, and I kindly asked them since I have paid the account in full would they agree to please delete all negative references to my reports at Experian, Equifax, TransUnion.
In less than 30 minutes I received a call from the Executive office of Mr. Jamie Dimon. I missed the call, but knowing Chase, I didn't expect anything good from them beside more rude staffs or my execution this time. The next day, I received a second call which I also missed. When I returned the call two days later, I was surprised; the lady I spoke to was extremely nice, polite and was willing to help. She reviewed the account and has agreed to furnish the credit-reporting agencies to amend their record to delete the credit profile.
Although I had some luck with the executive office, I can say that I had an awful experience with Chase, their customer service is horrible, they cost me lots of time and money, they say to never say never, but I don’t think I’d do business with Chase anymore.