Arrow Financial Services - Are they good to deal with?



Arrow Financial Services LLC is a collection agency, headquartered in Niles, Illinois. They are a part of the Sallie Mae family of companies. They claim to provide quality recovery solutions and professional customer service. However, consumers who have shared their experience about the agency, have a different story to tell.

What are consumer complaints against Arrow Financial?

Consumers are not satisfied with the company's service and have a lot of complaints against them. Some of the Arrow Financial Services complaints are as follows:

  • Reporting invalid accounts on credit: Consumers say that the collection agency (CA) often does not validate accounts, but still goes after customers for collection. One such person complains that Arrow Financial Services did not validate the debt they were collecting and even admitted that they did not have documents to prove their claim. But they still continued to report the account on his credit report!
  • Collecting accounts discharged through BK: The agency is said to come after customers to collect accounts discharged through bankruptcy. A customer says the agency came after his cousin for an account which was discharged through bankruptcy almost 3 years ago.
  • Collecting more than actual debt amount: Consumers have complained of being sued by the CA for more than what they owed. A consumer says when his original creditor closed the account, it had a balance of $3,133. But Arrow Financial Services LLC actually sued him for $4,100!

    The customer quotes section 808 Unfair Practices of the FDCPA and claims that collection of any amount including interest, fee, etc. in addition to the principal obligation is a violation of the FDCPA, unless it's authorized by the debt agreement or permitted by law. Thus, he thinks the agency was violating the FDCPA.
  • Collecting paid off accounts: Arrow Financial Service is often said to come after debtors for accounts already paid off 2-3 years ago.
  • Collecting fraudulent credit card account: A customer says the collection agency came after him for a credit card account, which someone fraudulently opened in his name. He sent the agency a copy of the police report and other necessary documents and asked them to not harass him. But Arrow Financial continued their collection activities against him.

    When the customer filed a complaint with the BBB, the agency sent him a letter stating they could not verify the account! Later on, the customer sent copies of that letter to the credit bureaus and had the information deleted from his credit report.
  • Coming after false accounts: A customer complains Arrow Financial Services sent her papers to collect a false account worth $2,650k. She claims she never borrowed money from any company and had no credit cards!

What should you do if Arrow Financial comes after you?

In case the collection agency comes after you to recover any delinquent account, you should do the following:


  • Ask for validation of debt: If Arrow Financial comes after you for an account, you should first send them a validation letter asking them to validate the account.
  • Verify the SOL: You should check if the account is past the Statutes of Limitation (SOL). In case it is, the agency is legally not allowed to collect on it. If they still do, they will be in violation of the FDCPA laws.
  • Verify if CA is authorized to collect: Even if the account is valid and is within the SOL, you should ask the agency to provide you with documents that actually prove that they have legal right to collect the account.
  • Do not avoid summon: If you send them a validation letter and they reply you back with a summon asking you to appear in the court, you should appear in the court with necessary proof to support your case. If you can prove that the agency didn't validate the debt as per FDCPA laws, the court will not allow the judgment against you.
  • Remove invalidated accounts from credit: If Arrow Financial Services reports a delinquent account on your credit report and then fails to validate it, you should have it removed from the report. You need to send the credit bureaus a dispute letter with the required evidence to get the wrong information removed.

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  #1  
06-26-2008, 08:16 AM
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Sub: Arrow Financial Services - Are they good to deal with?

Hmmmmmm, well OK. Yet another dilemma. As some of you know, skydver helped me write up an answer to a summons which stated "complaint for money" (it literally said that!). K-well, here's what's going on, I asked for a dismissal on the grounds it was an unvalidated debt, and even they [Arrow Financial Services llc] admitted to NOT having any documentation supporting their claim. So, that was about three weeks ago.

Now, yesterday I receive a reply from the court, also a copy was sent to Arrow Financial Corp's Attorney. To sum it up, this is what the letter said [from the Judge/Court]

Case #
Both names of parties (me & them)
The above captioned matter is scheduled for pre-trial on (such n such a date) at (such n such a time). Claims, counter claims, and cross claims of any party who fails to appear personally or by counsel, will be dismissed with prejudice.

A default judgment will be granted against any defending party who fails to appear either personally or by counsel. In parentheses at the bottom of this letter says: (No telephone pre-trial permitted).

Now what?
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  #2  
06-26-2008, 08:39 AM
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You are going to court lady. Be there on time to face Arrow Financial Services scam.
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Keeping an eye out for consumers.
http://www.ftc.gov/os/statutes/fdcpa/fdcpact.htm#809
http://www.ftc.gov/os/statutes/fcrajump.shtm
http://www.debtconsolidationcare.com.../about216.html
Use this letter to protect your rights under the FDCPA
myfairdebt.com & myfaircredit.com-Good source of case law in forums.
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  #3  
06-26-2008, 08:40 AM
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Sub: arrow financial services scam

sounds like if you show up with all your
documentation it will be dismissed with prejudice.
if arrow financial services llc truly can't produce there documentation
the suit will be dismissed with prejudice.
i think that is language in any pre court communicae.
again i think you will win this when you go to court.
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  #4  
06-26-2008, 08:43 AM
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I would like to counter sue Arrow Financial Services LLC, just not sure what I could get them on, and, would this be a good time to do so? lol Yeah, I am going to court, BUT, I just need to make sure I have all my ducks in a row. ANy suggestions, advice??
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  #5  
06-26-2008, 10:37 AM
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Sub: Arrow Financial Services Scam: Need more information about t

Definitely! Show up to court in your Sunday finest, with a big smile on your face and all the documentation/backup laid out in front of you. Cue cards or a slide presentation might be helpful! Or maybe a PowerPoint presentation? (just kidding about those last two suggestions) With any luck the butt-munches might not even show and you'll win by default.

WITH PREJUDICE! I might add.

Do you have Arrow Financial complaints on any solid fdcpa or FCRA violations? I honestly can't remember all the specifics behind your situation, but I think there were a few. If you have a solid case, then YES, I would definitely sue them. But I wouldn't do it just to make it seem like I wanted to get even with them for their foolishness; might backfire on you.

If I'm being sued by arrow financial services, I don't know if I would counter sue right then either. You would still have to pay filing fee for a counter suit whether you did it then or later? (I'm asking, as I don't know) So I would definitely wait a month or two down the road, if that is the case, just for the sake of SURPRISE! (you could hire a company to serve them the papers by a woman hiding in a big cake they roll into the CA office; she could jump out yelling "SURPRISE!" handing the papers to the CEO of the company. Bet they couldn't deny they got them, could they?)

I also think you have up to a year to sue on FDCPA violations?

That's my half-a-penny worth of opinion, let's see what anyone else has to say.
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  #6  
06-26-2008, 10:54 AM
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Sub: Arrow Financial services scam

Yeah, you're probably right, I'll wait awhile. I have the papers where they admit they have no documentation, because I was the one who received the monthly statements, therefore I am the one with the evidence. Pffffffft. Yeah OK, here's your evidence for ya Arrow. Not in this lifetime, produce it yourself.

Anyway, yeah, they continued to collect and report on my credit report after I sent the DV, so, violations are there and pretty clear cut.
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  #7  
06-26-2008, 10:56 AM
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Sub: Counter sue the arrow financial services scam bottomfeeders

Oh, then yes, I would definitely sue them! I think you're due a little "pain and suffering" compensation for what they put you through.
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  #8  
06-30-2008, 11:18 AM
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Sub: Letter from AFS's attorney

WHOAAA! Update! I received a letter from the attorney for Arrow Financial Services LLC today, it seems they are going to appear in court, they sent me a copy of "Notice Of Appearance". They also sent me a letter asking me to call them to discuss a possible resolution to this matter. Hmmmmmmm, what type of defense could they possibly have, they admitted to not having any documentation with proof of the debt. Unless they have dug up those documents and are going to present it in court. What shall I do to prepare for this guys??? Shall I call them to see what type of resolution they are speaking of? They still have not proved this is my debt. HELP!
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  #9  
06-30-2008, 11:30 AM
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Sub: arrow financial services scam

i would contact just to see what's up?i would see if the court
has anything as to how they filed as well.or if they put any new
motions on the docket.
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  #10  
06-30-2008, 11:32 AM
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Sub: arrow financial services sent me a copy

Arrow Financial Corp. sent me a copy, BUT, all it says is "Notice Of Appearance" to the court. If they filed another motion, the court will have to send me a copy.
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  #11  
06-30-2008, 11:38 AM
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Sub: contact the lawyer for arrow financial collection agency

then i would contact the lawyer for Arrow,record the call if possible.probably wanna make another attempt to get you to
give up the documents that can make either sides case.
wouldn't put it past them to try this.
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  #12  
06-30-2008, 12:22 PM
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Sub: arrow financial services llc are going to try an offer of c

I have a feeling arrow financial services llc are going to try an offer of compromise. But I'm not biting, I just need to be careful of what I say or how I answer them so I don't admit to anything. I wish the record system worked here at the forum, but I don't think they ever got that corrected. Quite honestly, I think the Judge is getting sick of this case, because Arrow made so many mistakes, that's why I am surprised they are showing for court, actually, it's an Attorney who will be showing, and it specified that any future contacts or correspondence should be made specifically to him. I hope skydver sees this, he has been helping me with this case all along. He may have some clue as to why they are showing for court, it's just hard for me to believe since they admitted on a court document that they had no documentation from the original creditor to support their claim, only that silly affadavit signed by one of their employees. lol
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  #13  
09-28-2008, 08:29 PM
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Sub: your court case with Arrow

Arrow Financial Services address is
5996 W. Touhy Avenue, Niles, IL 60714
Arrow Financial Services phone number is (800) 279-0224 (toll free)

Are you by any chance located in southern California, and dealing with Brachfield & Associates?
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  #14  
09-29-2008, 08:32 AM
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No, I'm in Ohio actually.
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  #15  
09-29-2008, 08:36 AM
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Sub: Arrow Financial Services scam, go to court or anything regar

did you ever go to court or anything like that regarding this?
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  #16  
09-29-2008, 08:38 AM
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Sub: arrow financial services fraud - court case and counterclaim

My court date for arrow financial services fraud is scheduled at the end of Oct., I am trying to get the whole thing dismissed, I just need to come up with some legal info which will justify a dismissal.
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