Originally Posted by SOAPLADY

Do not make assumptions. At the agency I worked at, every time an account came up, so did all the state laws. We were also tested on our knowledge monthly. This forum deals with the bad agencies....there are a hell of a lot of good agencies out there doing there jobs without breaking the laws.
Low job skills and employability?? Again,the company I worked at required some college and preferred a degree. We had many people with advanced degrees. I myself was a lawyer in Canada prior to my move to the US. We had people from all walks of life and all fields. We would interview 10 people for every position available. Why you ask?? We made damn good money, worked hard and we had fun. Over 60% of my agency made incomes in the 6 figures. We did this without breaking the law and knowing our skills.
What the former collector of CBE made a lot of sense. We had a lot of people who called in who thought the knew the law....usually they didnt. We would have to deal with offensive and abusive debtors everyday....it was part of the job.