Has anyone dealt with Chase?

First off how late are you? What is your balance & minimum payment? Sit down at home & figure out what you can afford & call them asking for either retention or recovery department.You will probably have to bounce around until you find someone who has the authority to place you in a hardship repayment plan.

Between my husband and I, we have three Chase accounts. When we explained our hardship to them, they offered us hardship programs on all three accounts. I don't remember the exact terms, but I think it was under 10% interest rate for a temporary period (six or twelve months?). The minimum monthly payment amount would have been 1% of the outstanding balance, and they would have reversed the late fees. We couldn't afford the program, even on those terms. At about 60 days past due, they sent my husband's account to their pre-litigation department, and at about 90 days past due, they sent it to their litigation department for review.

The other two accounts with Chase are still in their regular collections department. Go figure!

They sent my account to a CA who was very rude and used profanity towards my son. I sent them a DV and CD letter and haven't heard from them since.

I had two chase accounts and they were very quick to send me to court. But when they sent me a summons, I called them up and the people I talked to not rude or nasty. Even though they are tough on settlements - I was not able to settle just one because they had combined the accounts and could not settle on the amount of both cards, they worked out a repayment plan that I could afford. Keep trying to set something up you can afford - maybe it was just the person you spoke to. If you get another person, they may be willing to work with you.(don't know if it will work but worth a try)

Good luck and let us know how things are going.

Alias - Can you tell us how you went about getting the offer from Chase for the hardship program? Can you tell us what circumstances you were in, what did you say, what proof did you have to submit to prove what you were saying?

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: gordon.smith at chase.com
Replace at with the proper symbol.Found this on google.

wow thanks, I think I'll spend a bit of time drafting a letter to send to him. Is there anyone here that wouldn't mind reviewing it before I send it so I can get a second opinion on the content?

Smo, I just sent hardship letters on all three accounts to their regular mailing address. I explained to them that we were experiencing financial difficulties due to a loss of income. I gave them approximate numbers of what our income and expenses totaled to. On one account, they called and offered a hardship program once they received the letter. (I believe they have at least a couple of different hardship programs, depending on whether your situation is short or long term.) On the other accounts, once the collectors started calling, I asked them if they had received the letter, and they pulled up a copy. I still had to explain the whole situation to them again, but then they offered the programs.

Good luck!

Johnita, I would definitely call back again. If there is one thing that I've found in dealing with numerous different creditors, it's that it really does depend a lot on the person you talk to. Overall, I've found the Chase collectors to be professional, helpful, and willing to try to work something out with you. Even once our account reached pre-litigation, everyone I spoke with was professional and willing to try to work something out. I just didn't have any funds to be able to work anything out!

The plan they have offered is $140.00 a month and while I would love to be able to enter into this I just can't possibly afford that much but they won't budge on amounts. So I'm very worried they will rush off and sue. The amount of the bill before they started tacking on all their fees was just under 6k. Their fees is one of the things that got me into this situation. We had this account completely current then all the sudden they add over 500.00 in accumulated interest which sent the card overlimit and of course then they start adding on over the limit fees and with the min payment at that point jumping to almost 600.00 of course I couldn't pay it so then the next month you get over the limit fees plus late fees and more accumlated interest and from there it has just snowballed and went completely out of control.

The last statement I believe has the balance sitting at almost 7500.00 maybe a little more I'm honestly not sure but I know it's a lot more then what it started out at a very short time ago. I would really like to repay them but I can't possibly with the amount they are requesting. I continue to make very small payments on the account but I'm guessing that won't stop them from taking legal action since it's not the amount they want.

Thanks guys for all the advice, I'm really hoping to avoid bankruptcy but I'm not sure I'm going to be able to I hate waiting until things get really out of control before considering that.

Johnita