Thanks for all the responses... something to remember is that people come here because they are having problems with a collector... if the collector/debtor relationship is professional and on the up and up then there is no reason for the debtor to post here. Complaints are going up because delinquencies are going up --- I think credit card delinquencies are closing in on 5% - up a percentage from a year ago.
Times are tough - and going to get tougher over the next year or two. Ive seen references to the collection industry and how its a good time to get into it. Not true.
Maybe two to three years from now but definately not now.
Typically a credit card company works an account for 180 days after the last payment. Then the accounts are sold in huge batches called portfolios. The company I work for - which is quite small by collection standards purchased $860 million dollars worth of debt from HSBC. HSBC charged interest and penalties on these accounts for six months - and knowing what HSBC charges in interest and fees - original purchases are approximately 50% of the amount sent to collections. Looks like a big loss for them eh? Yeah, right. All these accounts are approximately one year from chargeoff... certainly not long enough for someone to financially recover from the jobloss, illness, divorce etc.
Unfortunately, portfolios are bought and sold like any other commodity in this country. You wonder why you never received a call? Some portfolios are "warehoused" meaning not ever worked, kind of like leaving your corn in the silo until next year when you might get a better price for it.
And so, Id rather do what I can to educate people on both sides of the coin than get lawyers involved. That goes for both sides. I am more than happy to spend time on the phone with someone giving them information and resources.
Is it possible to include links to other sites... tried adding one and I got a note that told me to "please remove the link and post"