wander if the CEO of this company knows how rude and unprofessional their customer service reps are?. I called because I was receiving a notice for a 937.05 plus AT & T bill on my daughter. I tried to get some information from them regarding this debt because I knew it was an error and was working on getting the error corrected. I spoke with a Jason Johnson and a Ms. Hardeman who by the way hung up on me. When Ms. Hardeman answered the phone these were her exact words “How can I help you” no thank you for calling, no my name is Ms. Hardeman, No National Recovery System how can I help you, no NRS. She was so rude, I asked who to whom am I speaking with she became very unprofessional at this point. I then asked for a supervisor and she became got irate told me she would help me but would not let me speak with a supervisor. I informed her that I needed a supervisor and she told me she would not get a supervisor and that she was going to hang up on me and sure enough she did just that. At this point I am thinking this is the most unprofessional company I have every dealt with.
The sad part is I had to look up AT & T call them, explain to them that my daughter is 18 and has an active account that she just got 4 months ago. How could an 18 year old have a 937.05 bill and an active AT & T account? AT & T did their investigation discovered it was an error on their part, they accidently set up two accounts in her name. This is what I do not understand is why we did not receive any bills concerning this second account before now. Nonetheless, AT & T was very professional and fixed the problem right away. I understand that errors do happen, but what upsets me is this company that AT & T uses to collect their debts is so unprofessional and rude and not willing to help in resolving this problem. I understand that when you are dealing with debt that sometimes it resolve some aggressive action to collect, but I think NRS should have heard the situation and at the least directed me back to AT& T who had reported the debt to them in the first place.
I hope that Jason Johnson and Ms. Hardeman both be placed in the unemployment line and maybe they will appreciate the job they have. While they are waiting for someone to call them for a new job they will take some classes on professionalism and good customer service. Also, I hope they learn to treat all customers with the utmost respect regardless of the situation. AT & T needs to find a new company to collect on their debts.
VICTIM OF AN ERRONEOUS DEBT!!!!