James West's office is a bottom feeding, junk debt buying, rent-a-lawyer office that relies solely on scare tactics to collect debts they cannot validate. Send a DV certified mail and if they do not properly validate the debt, sue them in federal court for violating the FDCPA so they end up paying you. In my experience, they are full of hot air, their collectors are dumb fools, and they all fold like a house of cards when held to the law.