I made an agreement with this company to pay 45% of a bill I owe, which they told me I could, in 30 days (that would be about the 8th of April 2010). Now I recieved 3 calls in the past two days, saying I can't do that, that they "meant" to say by the 30th. Now, the "manager" says he is going to "listen to the recording of my conversation with Melissa" (the woman I spoke with) and call me back. I told him, I absolutely said to Melissa, thank you, and I am taping a post it to my calendar to call you back on the 8th. I asked the "manager", if she meant the 30th, when I told her I'd call her the 8th, why didn't she correct me and say, no, the 30th? They are all liars, and rude. I've been hung on 4 times by them. Another woman, when I told her I was in a hurry, she said, "For what? Where are you going?" I said, that's none of your business, she said it was absolutely her business. They try to intimidate and are very rude. Thank you for your comments, I am going to follow up what I've read on the previous messages and tell them I need my letter to validate the collection which should have been sent in 5 business days.