What a joke!!!! I made arrrangements to settle for two debts my husband and I owed. The very next day, they were calling me again. I called my contact who said everything was taken care of and to disregard the calls. The calls stopped for a while. The next thing I know they're calling me again. I answered the phone because I recognized the number. They asked me how much money I could give them today and told them absolutely nothing because I had settled with them. The lady then told me that they had received a payment, but the balance was still due. I argued with her for a while....Don't they make notes on the files? Don't they know what their other branches are doing? Obviously not!!! I told her that I would call the contact I'd been dealing with to get this straightened out. When I called him, I basically played dumb and asked him if he'd received our payments and if the debt had been paid according to the terms we agreed on. He said yes everything was in order. Then I told him I had received the phone call. He said not to worry (yeah, right) that I would receive a settlement letter via fax by Monday. Guess what? They're calling me again. My court date is tomorrow, so I called my contact back again and told him I needed something in writing NOW. I have called the court and our cases are still on the docket. He said I will get something today.
We'll see what happens with that!!! I am going to have my husband go to court tomorrow regardless. My contact at Mann Bracken said this wasn't necessary, but why take chances??? If they try to get us to sign anything, that's out of the question. I'll take it to a judge if I have to.
They don't know what they're doing and it scares me.
Just remember if you have to deal with this company, get names, extensions, letters or whatever else you can to back up ANY agreements made with them.
In my state, for those of you that don't know this, when you go to court for a civil suit, you don't even see a judge. You're there with 150 other people. The lawyers appear and start calling out the names they have on their list and talk to each one. THERE IS NO JUDGE IN THE COURTROOM!!!! I was afraid what would happen when I got the summons. Who knew they wouldn't arrest me right there???
So many people are going through this same process. I was amazed at how many were in court when I appeared on another issue.
Hopefully this will help someone.....Sorry to be so long winded, but what a story!!! We'll see how it ends tomorrow.