A while back, when economic outlooks were better, National Action Financial Services LLC, or NASF, joined with a global entity named SITEL, which was a very profitable customer service outsourcing company (the phone rep whom you can't understand) until the global economy tanked and the conglomerates outlook became less rosy.
SITEL, not educating themselves adequately on U.S. consumer protection laws were leaning hard on the NAFS collections operations to increase contributions , who then leaned on consumers too aggressively which won them at least one hefty fine in 2007 for illegal collection practices.
SITEL has not been overly generous in sharing their results since 2006, and there’s speculation that it is experiencing some losses worldwide. The fine that their collections side was penalized with was absorbed and doesn't seem to have dampened their over-aggressive confrontational style. It is unlikely, given their worsening financial status, that SITEL will back off their over-zealous behavior very much for the reason that improved earnings from the collection operations are now so urgently needed, and foreign owned companies are notoriously slow to learn about American culture as well as applicable consumer law. They will likely have to take a few more significant legal hits before stepping back and rethinking the risky NAFS model.