Internet's first get-out-of-debt community - 129,000 members

Guest · Posted: Thu Jun 12, 2008 1:37 pm Subject: Pinnale Financial...GRRRRRRRRR!

I got a call from Pinnacle Financial Group today about an account I paid off three years ago. I stated that I would like to send them evidence of it being paid off by certified mail. I asked for the address and the collector began by asking for my address. I asked for theirs but she demanded I confirm mine first. I went ahead because I wasn't going to play their little game. She then began SPELLING out the company name. I informed her that I had a college degree and can spell, I just needed the address. She told me I had an attitude with her. I ALWAYS speak in a professional manner...it's required in my line of work. I politely asked for the address again. She told me again that if I was going to have an attitude with her, she was going to send my account back out into collections (!!!). I did not respond to her threat but merely asked her again, politely, for the address. She rattled it off quickly, but I'm a fast writer. I wish I had thought to record the conversation, but the answering machine is in another room.

I plan on sending off the envelope with a succinct letter to them about communicating with me. My need is two-fold: 1. How do I word a letter to them about this matter? and 2. Was her threat valid or should I report them to the proper governing authorities?

I've been having go-rounds with them over this account for two years. Two years ago, I mailed them a packet of information with the paid-in-full letter from my debt consolidation company who was handling my payments at the time, but I didn't do it certified with the return receipt. I will this time. I haven't checked my credit report, but is there a course of action I can take if they in fact have been reporting this account as delinquent even though it's been paid off?

Thanks in advance!

Posted: Thu Jun 12, 2008 3:18 pm Subject:

Welcome to the community Guest.
You can check my signature link for a validation letter template which includes a written request to only communicate to you via USPS.

Guest · Posted: Fri Jun 13, 2008 9:34 am Subject:

I am fighting with them also....They feel that a bank statement is not proof that I paid my debt in full...ok it states who i paid, when i paid, and how much i paid...

Posted: Fri Jun 13, 2008 11:44 am Subject:

I would suggest trying to get a PIF letter from the entity you paid.

Guest · Posted: Mon Jun 23, 2008 4:40 pm Subject:

It's me again...the original poster. I mailed off the letter and necessary documents by certified mail with a return receipt so I guess I'll play the waiting game with them now. It hacks me off because I've worked really hard to pay off all the debts I accumulated out of stupidity.

sirbarksalot · Posted: Fri Sep 19, 2008 3:36 am Subject: Banking commission

The next time they call ask them to please send a bill to you.

Also, you should never give out your personal information, including your address, to anyone who calls you. If they ask, you should offer to confirm the address they have.

You should also send you PIF and the bill they sent you to your states Banking Commission with a letter stating you are still recieving harassing calls from them.

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Pinnale Financial...GRRRRRRRRR!

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