Not sure what to do next--Resurgent Capital

Good afternoon. Back in March I received a collection letter from Resurgent Capital. I sent them a debt validation letter that I found on this site. I sent it US mail return receipt and did get the green card back. About a week after I received that back I got a letter from them saying they "were in receipt of my inquiry and are investigating my claim." OK. Five months go by and I have heard nothing.

In todays mail I get a letter saying that "Information you provided has been forwarded to the customer service department for research. However, we have been unable to contact you to discuss this account. If we are unable to establish contact within 30 days from the date of this letter, active collection efforts wil resume on your accout. Please contact us at 1-866-464-1187 so we may update your contact information and assist you in resovling this account."

I am not sure what I should do now. I am sure I do not owe this debt they say I do. I have not provided them any information. Any suggestions?

Thanks so much.

Hi

Call Resurgent Capital but don't give out your personal information at this time. If they have anything about your file, it must be in their system first. They should not call you and ask for the details. Verify the address they already have in their system and other information relating to this debt. I will try to understand if their attempt is genuine.

Hi, welcome back to the forums!

I would use your best judgement when contacting collection agencies that you have sent letters to. Depending on which 'validation' letter you used, contacting them by phone might be a bad idea. Especially since in most of the letters it states that you only wish to correspond by USPS mail.

Do you still have that letter? Is there anything in it that is person? If its okay with you, post the letter. Depending on the tone could determine your next move.

If it's been 5 months, since you last sent the 'validation' letter, I would send one more follow-up letter. Your original request stated they had 30 days, or to remove the item. Mention that you received their contact us ASAP letter, and that you're only writing because you're waiting to receive proof by US mail. Add that this would be your final request, and your next step is to file a complaint to get the item removed. Send that letter certified as well.

I'd also write a letter to your credit bureaus, explaining that you wrote one letter 5 months back, and you have not received proof yet. This is where you would be disputing the debt. Attach a copy of both letters to each of the credit bureaus.

Regards-
Mike

I would do what Mikey said.I've dealt with Resurgent,LVNV,Phillips-Cowen,etc.,I,too, wrote a "follow up" letter and never heard back,been months. They seem to pass it around among their many agencies. If they are legaaly able to collect,they should have all your info.,and validate the debt.Good Luck...Karen

Right on!!! don't give them any info or update anything with them. What it is, they don't have everything they need 'information' wise, and are planning to get the rest out of you. sometimes we hang our own selves doing this. As mikey said, send them out another validation request. Make them prove it to you, since you have doubts that you even owe these people. the proof is up to them! not what they can 'get' out of you. shirley

They are trying to buffalo you out of your rights under the fdcpa. I assume you used a letter which included a DO NOT CALL statement. IF THEY HAVE NOT PROVIDED VALIDATION OF THE DEBT THEY CANNOT RESUME COLLECTIONS. TO DO SO WOULD VIOLATED THE FDCPA, and you can sue them for up to $1000 plus expense for each violation.

They have clearly stated they have not been able to validate. KEEP THAT LETTER AS PROOF OF THEIR ADMISSION THEY CAN"T VALIDATE AT THIS TIME. They FDCPA DOES NOT set a time limit for them to validate within, only that if requested they must validate the debt before resuming collection activity. If your letter included a C&D statement, they are allowed to contact you 1 more time, as out line in this quote o the FDCPA

Go ahead and call them and inform them that you have received their letter and that any attempt by them to contact you prior to their producing the requested validation will be a violation of the FDCPA and that you intend to file suit to recover penalties and damages as allowed under the FDCPA if the resume collection activities improperly (You can actually do this with out a lawyer, but make sure you have full documentation). I would back this up with a letter stating the same.

Resurgent is a fraud!

They are scammers!

They are just trying to steal your money!

Send copies of all mail they send you to the postmaster of the zip code the p.o. box is located in!

Tell the postmaster, the debt is bogus and the company is a fraud!! The just keep moving from city to city!!! The rip people off.... Period

This is definately fraud. I settled debts years ago that they are now trying to collect. Make it as difficult as possible for them. They have no right to collect on debts that have been settled with the original creditor

I have encountered the same problem from this phone number and the same collect company. It's a debt from JC PENNEY. I have no idea where this debt is from. I asked them to mail me a copy of the receipt but no response from JC PENNEY or this collect company. I called to ask them to mail me the result of the investigation of the dispute, but they were rude to refuse and said they would do that. What can I do, call the police or go to the court? Help me, please! Thanks a lot.

they were rude to say they would NOT do that.

Are you saying you never had an account with GEMB/JCP?

I'm from Virginia. I had an account with JCP and I paid all my bill in full every time. Sometimes even paid on the spot. And I never got any notice from JC Penney to say I owe them debt which hadn't been paid off. they closed my account. I didn't know why and asked the sales girl. She said she didn't know. Then they approved me for another account and didn't reject my application. On Dec. 24, 2007, a guy called me to say I owe JC PEnney $600.00 something. I called JC PENNEY the following day, they promised to mail me the statement within one month because of the holiday season, but no mail or nothing from JC Penney. I waited for a couple of months and then wrote to them, stiil no reponse from JC Penney. The after some time, this collect agency wrote to me. A long story. Anyhow, till today they haven't provided any document, such as when and where and what I bought with card. I'm sure, as a consumer, I have the right to ask for a copy of the receipt with my signature on it. But my right has been ignored, which makes me feel very disappointed. Thank you, friends, for your help and information. I'm going to call this collect agency and ask them to mail me the settlement to me and pay the so-called debt in full to avoid further bother and interruption of my peaceful life. Thanks again.

I have been dealing with this group for over 4 yrs. I have sent one more letter demanding they remove the notice from the 3 credit reporting agencies. I will take it to the Texas State Attorney General as well as the FTC does anyone have nay experience with what may come of all this. Has anyone gone straight to the Credit reporting agencies to have the report fixed?

These same people keep calling me and I have not given any information. I have all my mail and have never received anything from them. They have asked questions about ss# and address and I did not give. I asked them to mail something explaining and have not heard anything. When I asked what it was in regard to they said they couldn't say until I gave them more information. This place calls my home about 8 - 10 times a day, I have caller ID. This is crazy.....I have never heard of these people until the calls started.

Ok call them back and verify your name, the LAST 4 digits of your social and then your mailing address. Also get the account number of the account and their mailing address, then inform them you await the letter by law they are required to send within 5 days and hang up. If they call again simply state "I am waiting for the letter." and hang up.

If you get no letter, then on day 6 send them a debt validation letter and inform them you do not tolerate any abuses upon your rights and they have so far violated one time by not sending the required letter. Add that you will not hesitate to sue them should they continue to violate your rights.

I received a collection letter as well from Resurgent Capital, they told me that I owe a debt that is over 5 years old. I have pulled my credit report and the credit card they say I owe is already paid off. I have caught them in a lie, they told me that they are arrow financial as well, I have the paper work from arrow saying that I settled my debt with them on the debt that resurgent is trying to collect.
This is what I did, I only send certified mail with a money order, I write a letter that's included with the certified mail stating that after 30 days they will report my paid debt to all three credit bureaus and that I will receive a letter from them stating that I have settled my debt with them. When the collection agent is on the phone they are recording your conversation, I use that in my favor. I have them admit that they will do everything I stated above.
Today I will report Resurgent Capital to my state attorney generals office, I will say that they are trying to collect on a debt that I don't owe.