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What do I do?? I did not give them authorization to do this!! This is a new account! How did they get the information for my account???

Posted: Wed May 28, 2008 7:22 am Subject:

Dispute with your bank as unauthorized & demand refund.

Guest · Posted: Wed May 28, 2008 7:31 am Subject:

I called the bank and they said that it would take 7-10 days to clear this up. Meanwhile I have things outstanding! My account is overdrawn because of this!
The bank gave me a number for the ACH department of someplace called Columbian Bank and Trust. The number is no longer in service! I am freaking out!!!

Posted: Wed May 28, 2008 7:34 am Subject:

Sorry...that was me...I wasn't logged in.

Posted: Wed May 28, 2008 8:33 am Subject:

Why did they advise it would take 7-10 days to recover your funds when this was an unauthorized debit. Shouldn't this be treated as fraud and isn't it normally faster to recover your funds in that situation? I'm honestly not familiar with how this works I'm sure someone with more information will be along soon. I had this happen but my bank actually returned the ach transaction and didn't let it go through so the only thing I had to recover was the overdraft fee which they just required me to go in and sign something and have it notorized saying that this debit was not authurized and they even credited the overdraft fee's back to the account to get everything taken care of.

I hope you can get this worked out it's just not right you should have to wait 7-10 days to recover your funds.

Johnita

Posted: Wed May 28, 2008 8:44 am Subject:

I agree Johnita...especially since this debit was unauthorized! I was NEVER notified that any money would be taken out! Imagine my surprise when I check my balance this morning and see a debit for $400!!! The company that they are collecting for never had my new account number! That in itself should be illegal!

Posted: Wed May 28, 2008 8:50 am Subject:

If it were me, I would go directly to the bank and ask to speak with the Branch Manager, I would push a little more. They need to act faster than what they are doing. Confused

Posted: Wed May 28, 2008 9:00 am Subject:

I would also suggest making Smith Haynes and Watson pay your overdraft fees. You should also explore the option of seeking remedy by civil action.

Posted: Thu May 29, 2008 10:17 am Subject:

Just an update..I went to my bank yesterday and filled out the proper paperwork. My $400.00 was back in my account this morning! Plus the waived all my overdraft fees! I need to go back into the branch and fill something else out that will not allow SMith, Haynes and Watson or any of its affiliates take money out of my account! I am so relieved!

Posted: Thu May 29, 2008 11:01 am Subject:

Who is Smith Haynes and Watson? Can you file charges against?

Posted: Thu May 29, 2008 11:10 am Subject:

I believe they are a collection agency. They were collecting on behalf of a payday loan that I had way overpaid. When i called them to explain the situation, the guy yelled at me and then hung up on me!!!

Posted: Thu May 29, 2008 2:48 pm Subject:

they work with genova roth.. if you look at the payday forum, you will see a way to stop the ach processor - blocking them might not help as they most likely will try to go into your account under different names..

guru · Posted: Sat Jun 07, 2008 9:22 am Subject:

Smith Haynes and Watson got me for $390 just today. I don't know what to do. I have been to the bank and because there is not info from the transaction I may not get my money back.

The lurking collector · Posted: Sat Jun 07, 2008 11:23 am Subject:

Edited by: Shazzers
Reason: Providing inaccurate information.

Posted: Sat Jun 07, 2008 12:01 pm Subject:

guru wrote:

Posted: Sun Jun 08, 2008 7:31 am Subject:

Also since this was unauthorized, you may be able to get the bank to reverse the OD charges, if any apply due to this. Do go in and talk to the bank and see what they have to say in person. If you do not get satisfactory answers from one person, ask to speak to their superviser, and if still no satisfactory answer, keep moving up the chain of command

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Smith Haynes and Watson took $400.00 out of my account!!!

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