Several years ago I was in financial distress due to a serious illness that left me unable to work. I was unable to make payments to my Capital One credit card. I received a letter from Suttell & Associates informing me that I had thirty days to contact them about setting up a payment schedule or I would be sued. Fortunately, I had just qualified for a VA disability award. I called Suttell and implemented a payment schedule of 150 dollars a month, to be payed by an automatic withdrawal from my checking account. That was fifteen months ago, which comes to a total of 2,250 dollars, on a balance of what was approximately 2,000 dollars when I began paying. During this time, Suttell & Associates have not sent me any statements no have I received any sort of communication from them. According to my records, my obligation to them has been fulfilled. Yet they are continuing to withdraw money from my account. They are impossible to deal with by phone. No one seems to be willing to give out information. What should I do?