Maybe collection agencies would not play hardball so much if people would man up to their problems instead of trying to run them through hoops to get paid. SJD just admitted to owing the money, however, you still want proof. What additional proof do you need than the fact you know you owe the money. This is why collection agencies need to take such dramatic steps to collect on accounts, because people like to play games and challenge them, even when the debtor knows they are wrong.
This is the problem with American's. They want to fight everything and cost companies more money to collect on accounts when they were nice enough to give you credit in the first place. A hardship is different. Everyone has them, but if you cooperate with the agency, and agree (and actually make) to reasonable monthly payments to pay the account off, they would be happy to leave you alone and move on to someone else who is acting stupid and trying to play the games. Collection agencies get paid on a contingency, so they are not going to mess with anyone making reasonable payments.
The other problem is, people always want to try and get back at them by filing suits. When you go next time to get a credit card or other form of credit, don't complain when the creditor says NO because they are afriad to deal with you because of these types of actions with other companies. There are software programs being created (some already exist now) that tell collection agencies and creditors who has filed suit against an agency or creditor and I can promise you will have a hard time getting credit in the future. Your award will only support you for so long. Start to practice now by paying CASH for everything. Also keep in mind, that even if you already have credit with a company, they have the right to revoke it at any time with this information.