I just got off the phone with a Ms. Scott at V & K. This is an incredibly foul organization. Three weeks ago I had dealings with another individual that Ms. Scott supervises. We had agreed at that time to settle my account with Dell Financial for $600. It was very clear through the conversation that this would close the account and this individual agreed to send me a payoff letter. This evening, after another employee discussed the account with my wife, Ms. Scott got on the phone and proceeded to instruct my wife that they would be deducting approximately $658 a month for the next three months, until I had payed $2574 (the original $600 had been paid). While I admit my balance was more than the $2574, I NEVER agreed in my original dealing with V&K to pay more than $600.
When I asked to speak with the original individual I was told I couldn't speak with him. It was very clear that Ms. Scott did not approve of the deal my guy had arranged and wanted to bully us into accepting her deal. I want to take these people to court, but I am going to need proof of the original deal (Ms. Scott kept asking if I got the deal in writing. Well of course I didn't, even though I was told I would get a payoff letter, none was forthcoming). One question, don't they record these phone calls, and can't I subpoena the call to prove the original deal?
I apologize for the length of this post, but I am furious.