This is one unprofessional outfit. I contacted the FTC and spoke with an agent earlier this week. The woman I spoke with told me that they have received numerous complaints about Vandenberg. Why am I not surprised?
Last week a woman from Vandenberg Chase & Associates called here and before she ever identified herself or her company, she demanded to know my name and social security number claiming that she had a warrant for my arrest in connection with check fraud. I had to laugh. The woman had absolutely no idea she had reached an attorney who knows the law and knows that she was in violation of the fdcpa by her use of threatening and abusive language. When I called her out and told her that I knew she was a debt collector, she stated she was with the legal dept. of Vanderberg and immediately began mumbling. The script she was working from didn't provide her with an option for my situation i.e. "what to say when you realize that you are talking to an attorney." I hung up.
Within less than 60 seconds one of her co-workers called here again (guess they figured I don't have Caller ID) and asked to verify my employment. Again I laughed and hung up. I guess these tactics work on the unfortunate general public who know nothing about their rights under the law.
I decided to fax a cease and desist to them. When I dialed their fax number, I got a recording saying the line had been disconnected. So I contacted them, was put on and off hold for nearly 10 minutes until the famous "Chris" got on the line. Mr. "Chris" attempted in vain to avoid answering my question when I requested that he verify his fax number. When I identified myself as an attorney, he finally got serious, turned on his fax line and my fax was able to go thru.
As soon as they received my fax, they called back immediately to tell me that they were turning my "case" over to their legal department. At that point I was ROTF LMAO because the first brain dead woman who contacted me clearly stated she was with the "legal department" when I pressed her for identification.
These jokers have a real scam going here and don't let yourself be a victim of it. Vandenber has their fax line forwarded to another line with an answering machine that answers: "the number you have reached is not in service, please check to see that you are dialing the correct number, blah, blah, blah." All Vandenberg did was call an out of service number, recorded the "out of service" message and THEN set it up on an answering machine. Gotta hand it to them--quite clever!! What a bunch of slimey p*r*i*c*k*s these people are!
Folks, all you have to do when these sleaze balls call is fax a cease and desist letter to them at: 404-249-9599. Keep your fax machine's transmission verification for evidence. They can call you back one more time to tell you (1) they are ceasing collection efforts, (2) they can take legal action against you or (3) they are taking legal action against you. That's it--no more phone calls are allowed. If they do continue to contact you, record them for evidence and contact the FTC and file a formal complaint.
Don't lose any sleep over their threats either. This small time outfit doesn't have the funds to take people to court for small amounts. It would cost them more in legal fees than they could ever hope to recover.