West Asset Mgmt-What debtors think and how you should deal with them

West Asset Management havre been calling me for some hospital bills even though, I have been out of work for the past year and a half. I agreed to set up a small monthly payment with them to be taken out of my bank account. Listening to the treads tells me I've made a big mistake. Is there anything I can do to rectify this situation?

West asset has been harrassing us for months for a medical bill that we are paying direct to the facility. We need to know how to contact someone, anyone that will help. These are the nastiest customer service reps i have ever encountered and if we don't get these calls stopped we are going to get fired!!!! Someone needs to do something about this company. Please help with any info you can.

All you have to do it tell them verbally you cannot receive calls at work. Per the FDCPA they must stop calling you. However, since the account has been assigned to them, your payments should be going to them since they are the assigned collector. They are still getting paid for what you send to the facility but it makes it more complicated.

PS....They are not customer service reps....you are not a customer. Their customer is the client who placed the account.

My bill was paid through another agency, but Assets calls everyday and early, too. So now for every time they call us, we take up their time and call them back 5x's. Sure they get frustrated, but it's a good laugh and feeling knowing we are keeping them from trying to scam others. Why would I pay you money and you refuse to send me something in writing that I even owe this bill? No answer. Are you guys scammers? Pause and then err no, sir. Next, when we wake up in the middle of the night and can't get back to sleep--guess who I am gonna call? Now for the early am calls--well, I just bought a whistle (hehehehe) don't mess with an ex Marine.

Well that is very grown up of you....

The account was probably placed with asset management...ever thought maybe you didnt pay it all off? Thought of DV'ing them?

You could end up getting yourself charged with harassment....they may have a viable purpose for calling them....you on the other hand dont.

Actually I was asked to call them back by them. They asked me to prove I no longer owe the bill by calling the company. I did as they asked and when I tried to tell them the bill was paid off months ago in full and I had the paperwork to prove it the first lady hung up on me. I called back and a guy threaten to ruin my credit (he put me on mute, but accidentally hit the button and I could hear them laughing about it). That is when I asked if they were scammers and told him I was calling his bluff on my credit. He put me on hold again and never came back. Soooo...I had to call them back. Now I caught this woman in several lies and called her on them. You know they don't have a viable reason to call me or others like they do. I also told them not to call me again--if they do then who's harassing who?

Oh yeah, I forgot this part: When I called the company that I had the debt with they informed me that indeed my account was paid in full and closed and they did not know who West Assets were. You know I informed Assets of this and was placed on hold again. Are you working with them, Soaplady? If you are then please advise them to answer their phone in a professional manner instead of just 'Hi'.

I think you should take Soaplady's advice and send a DV letter to them. If they have no valid reason to call you, a cease and desist letter may also do the job. You can find the sample letters in this site.

If you have documents to prove that the account has been paid in full you may mail a copy of that to them and ask them to C&D.

Thanks, I will and hopefully that will do the job.

I'm in the exact same boat as the guy above me, I just got a statement from West Asset Management for a bill that was paid through Americollect Collections Agency a couple months ago in full. Guess I'll take the same advice.

i'm guessing you paid bottomfeeder #1 by phone with nothing in writing.now west asset or bottomfeeder #2 comes along and attempts to collect the same debt.how's about taking bottomfeeder #1 to task before getting upest at bottomfeeder #2.like getting a letter saying the debt is paid.if bottomfeeder #1 won't furnish that then you got taken by bottomfeeder #1.they sold it to west asset and will never tell you that why?because you paid them without anything in writing.do as SC and SOAPLADY both advised.next time don't just pay a collector or JDB by phone without documentation.first.

It won't last long. I did the same thing. After loosing my job due to the economy my spouse left me (for another woman) and completely screwed me over financial wise. That's when the calls started. I had never received a formal letter from them and told them so. I even told them that I would pay them ONLY when I received a letter; under no terms was I going to give my bank information to someone over the phone. When they wouldn't stop arguing with me I hung up. The calls stopped for a couple months before they started back up and never once have I received a letter from them.

I am a disabled Vet. West Asst, management has garnished my small disability check for a Sallie Mae Student Loan. I have sent them proof and verification over and over, they always respond with reasons they cant accept my paper work. I recently sent them a copy of (not my 100% disability), but a letter stating that I am 100% unemployable. Under section II, item three of the Disability Discharge Application, there is no other supporting documentation required with Unemployability, but yet it seems they are more concerned with collecting money than helping. The small amount of money they are garnishing from my disability has totally killed me. I am left with little choice, financially I am finished and my life is currently a slow miserable death. They wouldn't provide me with their pysical address, but through the internet I have been able to find it. Maybe the need to see what they are doing to people, perhaps they need to see someone walk into their office and see them blow their brains out, to end the pain. And just may be if their feeling lucky someone should just open up and take a few of those thoughtless selfish ...... out too

PHONE NUMBERS THEY USE .

571-261-0055
888-833-3456


p.s I have sent a cert letter about 6 months ago , They still call for someone I dont know.
I also fill out a form on the FTC site not the Do not call site. Do not call site is a joke.
CALL THE FTC only and they will help .... Get a live person to help.
A

My husband has been divorced from his first wife since 1994. We live in a state far away from her and her family. Just got a call today from West inquiring about who was handling the final affairs of the ex's father. Haven't been in contact with these deadbeats in years and most certainly didn't know he croaked. Weird.

Does West Asset have the right to get my credit report when I've never received a letter or anything? I found out yesterday that they got my report because I signed up with triple advantage which notified me. This credit report is considered a hard copy and stays on my report for 2 years! I always thought they have to get permission first?? They shouldn't be able to get my personal info! Just Today I got a call from West Asset which I haven't returned because I don't have any info since I never got a letter and I want to be prepared. I didn't even know who they were until I checked the internet.