COLLECTION BUREAU OF THE HUDSON VALLEY INC

The company is a collection agency and provides collection related and mediation services.

I have been trying to contact you concerning the bill you sent: Account 6886543. Amount $80.00. I disagree with the amount of the bill. I own some money but not $80.00. Please contact me

[Personal information removed for your safety-Mike]

I guess you are mistaken with the company you are looking for in this forum. Please contact COLLECTION BUREAU at 845-561-6880, 845-561-1395.

I Need to know the name of person(s) and the position they hold in your compnay to forward letter of complaint to. Case # 052762722

Michael Roth

October 24th, 2005


CB/HV
155 North Plank Road
PO Box 831
Newburgh, NY 12551

Dear CB/HV,

I regret having to write to you about an unpleasant experience I've had with your company. I prefer to contact a company only in praise of an employee or the company's actions. Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.

On October 17th I contacted your company in regards to a letter I received about case number (0527622722). This bill is from a company that has been out of business since 2003 and did not apply billing to my insurance properly for resolution of funds. I have had to resolve this issue with previous debt collectors. This unfortunately keeps getting purchased from new companies like your self while the previous company has not closed it out as requested by myself. I spoke to a very rude and combative lady who all but called me a liar when trying to explain and retrieve information from her. She did not give me her name for my documentation. I'm sure you'll find it in your system.

I then waited a week and called back on October 24, and spoke to Mr. Jeff Burt who explained the account had been closed out after my initial call. For my records I requested a letter from your agency to validate the information I was verbally being given. To which Mr. Burt replied your company does not do that to just disregard the letter.

Well, having disregarded this before because I assumed it was handled. Certainly does not help when it resurfaces years down the road with a new collector. If your company can send a letter requesting payment on behalf of your client, then your company can certainly send a letter admitting error.

So I am requesting in writing that a letter be mailed on your company's behalf stating that this account has been closed and the reason's found for closing it. More importantly that it will not reflect on my credit report as stated by Mr. Jeff Burt on October 24th, 2005.

I look forward to hearing from you. I hope you can respond within 30 days, so that we are able to resolve this problem in a speedy fashion.


Sincerely,


Michael Roth

I am writing this in regards to a very unpleasant phone call with your company. Today, I received a collection notice from your company. When I called, I was transferred to Mr. Bill Jordan. Once Mr. Jordan answered I asked him to simply explain the collection notice to me. Not once did he offer me an explanation even though I was disputing the notice. With a very pissy attitude he asked if I was paying it or not. When I said no, he didn't allow me to explain my situation. He abruptly said "Ok, I'll tell them you're not going to pay and keep this in collections." CLICK!!!! Are your serious??? Did he really just hang up on me?? He did. Let me just say Mr. Bill Jordan, you don't deserve to have your job. If there was anything I could do, you would be fired! From reading the other posts, it doesn't take a genius to figure out what kind of company this really is. Classless!

Michael

Please contact CB/HV at the mailing address given at the top of this page.

This is one of the pages of debt consolidation Care open for consumers' feedback about the company you mentioned. This is not the actual company that you are referring to.

Regards
Roxette

Ok Some of the associates or so call collectors need to treat people better.I call this happy man pick up the phone dadada basacally said: what do you want? I told him I want to pay my account or make payments, for some reason he thought that he was important or that he in a high class and got pushy, so I mention I want to make a payment then he finally slow down.He said that I have to pay the whole amount Im like yeah right who do you kidding? So he tranfer me to another associates and she sounded like she was drunk or had it hang over. I thought she was crazy speaking 3 languages at the same time. I think they not busy enough and they be sleeping in their desk.The think that by being pushy and try to act like we criminals or the lowest in the Human Society because we own money the try to make you feel like we should be guilty or sad about it(is all a act) bunch of acters. Anyway she say that I can make two payments of 85 dollars Im like maybe 25 dollars then she pull me on hold and hang up the phone.I think she had little to much to drink and had to go to the bathroom and had to discharge somewhat out of her mouth.The point is don,t be pushy and pay attention and get yoursefl together. Now I have to call again. Its a medical bill they should of got another Agency collector instead of this cheap, unprofesionals actors.

Ok Some of the associates or so call collectors need to treat people better.I call this happy man pick up the phone dadada basacally said: what do you want? I told him I want to pay my account or make payments, for some reason he thought that he was important or that he in a high class and got pushy, so I mention I want to make a payment then he finally slow down.He said that I have to pay the whole amount Im like yeah right who do you kidding? So he tranfer me to another associates and she sounded like she was drunk or had it hang over. I thought she was crazy speaking 3 languages at the same time. I think they not busy enough and they be sleeping in their desk.The think that by being pushy and try to act like we criminals or the lowest in the Human Society because we own money the try to make you feel like we should be guilty or sad about it(is all a act) bunch of acters. Anyway she say that I can make two payments of 85 dollars Im like maybe 25 dollars then she pull me on hold and hang up the phone.I think she had little to much to drink and had to go to the bathroom and had to discharge somewhat out of her mouth.The point is don,t be pushy and pay attention and get yoursefl together. Now I have to call again. Its a medical bill they should of got another Agency collector instead of this cheap, unprofesionals actors.

This company has the most RUDE people working for them, Bill has been satisfied and they will NOT fax a letter stating so. post edited.want to threaten physical violence,don't do it here...paulmergel

I received a collection notice in my name that should have been in my wife's name. When the belligerent rep I spoke to said she didn't like my tone and was hanging up on my I asked to speck to her supervisor.

I thought maybe I could talk sense to him. I was wrong. When i explained that this was not MY bill and that I will take the proper steps to see the bill was put in my wife's name he told me, "If you know what's good for you you will just pay the bill." And, "I hope when you do get it settled you call me back and rub it in my face because it isn't going to happen". Then he hung up on me.

I have filed a complaint with the NY Consumer Protection Agency under your license number 0905924 and am also filing a complaint with Orange County and the city of Newburgh.

This company has the most rude and unprofessional employees and management I have ever had to talk to.

Case #091040357.

I want to say that I'd only like to deal with Abby Davis at Hudson Valley Collections. She couldn't be a nicer person.

I had THEE lousiest conversation with a very snarky agent when I called this morning putting me in a worse mood when all I asked is if I can rearrange a payment date. I tried to rearrange my payment since I'm living paycheck to paycheck. I've had some financial hardship, but am making good on my debts. Unfortunately, not PAYING THEM IN FULL at this EXACT MOMENT, but doing the best I can as MOST TAX PAYING AMERICANS ARE DOING. I asked for Abby Davis and got Miss Snarky No It All Accusatory. She was being nice, then said, "Since you can't pay the remaining balance, this will go on your Credit Report as "Paid". I was never told this upfront. Then she said, "You need to return the equipment back to my client because you're costing them money. They are not going to wait until December to get their equipment and reconnect it." I was told so many conflicting things about this idiotic equipment. I would have gladly returned it MONTHS AGO, but I was told someone from CableVision would pick it up, then told not to worry from CableVision and Hudson Valley that they'd reconnect it ONCE IT'S PAID IN FULL - NO WORRIES. Then some random CableVision tech called about a month ago yelling at me to pick up the equipment that CableVision was wrong. They I said not to because they said not to. What the Fuck is wrong with this idiotic picture? I'll tell you what...the frame around when Miss Snarky Know It All replied when I said, "I guess the credit reporting is OK with what's happening, people in financial hardship, it's a sign of the times and might work for me." She said, "I don't know what you're talking about, I don't see people in financial hardship." I said, "Really, you don't see people losing jobs and unable to pay their bills?" and she said, "I see people losing jobs and still paying their bills." Then she said again, "You need to return my client's equipment. They're not going to wait for you to pay off your bill a little bit at a time. Once you reinstall your cable, they'll give you new equipment. You're costing my client money by keeping it." I said, "I was TOLD to keep it by your client and also told this would not go on my record so you're making it sound like I'm keeping their stuff hostage which I'm not. I'll gladly return it." She said, sweetly, "That's not how I meant it and sorry you took it that way." I said, "thanks for your help" and hung up on the asshole.

I'm working to pay off my debt. I'm paying it on time. I don't appreciate insult to injury, being told to do something then not, then I'm accused of not doing something when I was told not TO! Then having announced that I'll have this go on my credit then told and made to feel bad that I'm a debtor and not paying my bills. I'm also trying to save my house from foreclosure and in the interim, still upholding my end of the bargain with Hudson Valley. In turn, this will go on my credit record even after rectifying it. Also, your girl Friday is clueless. People are losing their homes and not able to even have a TV because they're homeless, but in her fucked up world, people are jobless and paying bills. Tell her to keep her retarded comments to herself. I don't need cunty remarks when all I'm trying and fighting to do is stay afloat...correction stay afloat along with most Americans at this juncture. Contrary to popular belief, we're in a recession.

The automated caller left a message on my in-laws home phone of which I have never used. The numbe left was 888-913-7405 that doesn't work just disconnected the call.

I have no idea why or how you would have gotten thier number and I have left a message on the phone number listed on this page. I expect a call tomorrow to resolve this issue

lol... you fools aint getting nothing from me. Especially if you keep calling me the way you do.

I did speak to Abby Davis as another poster suggested. Unfortunately (I thought) she was not my agent. I was connected to Heather Russo. She was very friendly, professional and a pleasure to speak to. I think we have to remember when dealing with collection bureaus that none of us want to be in debt. Also it is not easy for the agents getting hung up on all the time and often lied to. I believe generally that if I am being courteous I expect that in return. I certainly got that with Heather Russo. I paid my bill on the phone and was told by Mrs. Russo that the Credit bureaus will have the information in 2-3 days. I will follow up with the credit bureaus. My point is my experience with Heather Russo and briefly with Abby Davis was painless, even pleasant.