The BCR employee is correct, you take it up with the people that hired them. They can also fire them. As far as putting it in writing you can kill two birds by filing a complaint with the FCC about robodialing and dead air calls, then mail a copy of the complaint to BCR. In my case they were calling daily about someone else's AT&T bill, and it didn't matter how many times I told them they had the wrong phone number, they kept calling. I called At&T and told them this company is harassing me about someone else's debt. They confirmed that my phone number had no outstanding debt, and have promised that their billing dept will contact BCR. You can also sue BCR, as it appears the federal court docket is full of pending lawsuits against this company and the calls being placed by foreign nationals in violation of US law. In my case it would be easier to sue At&T as it's apparently legal for pirate countries such as India to break our laws. Go after the company that hired BCR, and they will cease to exist when the cash stops flowing. If you simply notify BCR in writing, they will sell the deliquent account to the next collection agency, and next week a new company will be calling you with pretty much the same tactics. The FCC will levy a $1200 fine for each instance of abuse. What better way to boost our national budget, than fining these foreign devils out of business.