1. If you do not owe a bill do not call us and yell at us. We can do absolutely nothing to help you if you claim that you do not owe thie bill. Send BCR the documentation showing that you do not owe the bill showing proof that you do not owe. I do not have, and neither does any supervisor, the power to just remove your account from collections, sorry.
2. If you think that you never had the client that the account is referring to. CALL THEM! Give the "client" their account # to verify that the account exists. Our clients do not just make up accounts and send them to collections. That is illegal.
3. Personally I believe some of the people that say they do not owe phone bills. They tell me their story and from what it looks like it some disputes are legitimate. I will believe you if you are not rude, you do not yell and swear at me, and dont hang up everytime that we call. Then one day out of the blue when you get denied for a loan b/c this is on your TRW, just call in to dispute the bill. Your dispute may be valid but you just didnt want to deal with it b/c it was a waste of your time.
4. If we are calling a wrong # just call us back, tell us your # verify who you are and if not the person listed on the account, we will remove the #, we have no reason to waste our time calling you when you do not owe us anything. You do not need to be rude when doing this either. Just be courteous and we will take your # out. Also if you are recieving calls from BCR and we refuse to tell you our business name in full, it is simple to protect the debtors privacy, we cant go out and flaunt info about people in collections, once again this is illegal.
5. The calls that are made to you are coming from an automated dialer, if you dont answer the phone you will prob get more calls later that day, if you dont want calls send in a cease & desist letter.
6. If you really just dont want to pay your bill dont call in and yell and swear at us. You may think that you are hurting are feelings when you do this, but dont think that for one second that a debtor who doesnt pay their bills is going to have any impact on my mood for the day, more often then not i am laughing at you while you are on the phone... I have a mute button so you cant here me. If you insist on yelling and swearing at me I will just hang up on you b/c I am not going to waste my time talking to you... well i guess more like listening to you yell at me when i can talk to others to help my totals for my fat comission check at the end of the month. Dont threaten to hurt me either b/c you really dont scare me one bit.
i will post more later