Okay, here's the skinny from a former debt collector, and a message in reply to the guy from BCR who posted his comments.
1) If you're told by a person not to call their private home phone number, you cannot legally keep calling them. No debtor needs to send you a cease and desist letter for that.
2) You're company is not the good collection agency you make it out to be. When I began getting harrassing phone calls from BCR (for what I don't know - I've checked my credit report and I am current with everyone I owe money to) 3 of the 4 times I called in a 15 minute period your collectors hung up on me. Twice when I asked them to tell me who BCR was, and once when I asked the person I was talking with to give me their name.
3) The fact that you're working for a collection agency doesn't keep you from identifying who you are when you're asked. In fact, in Alaska you are required to divulge that information upon being asked.
4) BCR makes it impossible for people to find out who they are, or how to send them any correspondence in order to have them stop harrassing you over the phone because they don't give you any information when you call them. So their claim of just sending them a cease and desist letter is a bunch of B.S. unless you know their address. Their address, by the way is: Bureau of Collection Recovery, Inc., 7575 Corporate Way, Eden Prairie, MN 55344. You should be able to find on this site an excellent copy of a cease and desist letter.
5) My last piece of advice is to contact your states Attorney General's office the first time you get a call from BCR to record and file a complaint against them.
As for the collector who is laughing as he causes innocent people to suffer because of the ineptitude of the business he works in; I can only hope that you find yourself on the recieving end of harrassment from a company like yours. Then, and only then will you truly know that your business works from the lowest rung of the moral ladder.