I have been battling with Credit Keeper for months now and I'm thinking about calling the State Attorney General and the Federal Trade Commission. The problem began when I changed banks and entered the new bank account info on their site. Credit Keeper cancelled my account citing billing issues on Aug 17, then billed my new bank account on Aug 27. They have continued to bill my bank account every month. I have called numerous times to try and correct the problem but I'm told that my account is not being charged and that they were showing a "credit" to my account every month. One of their reps actually suggested that I was mistaking the credits for charges. I have sent bank statements to prove the deduction. The DEBITS clearly show HSBCCreditKeeper on the bank statements, so there is no mistake in who is charging my bank account.
As far as I'm concerned, this is Fraud and Theft. I am being charged for a service that I'm not receiving and this company has made no effort to stop it as of today. I have thought about having my bank reject transactions from Credit Keeper, but I'm still waiting for an actual CREDIT from them.
For those of you who have had good service, keep your eyes open and your fingers crossed. Good luck if you have any issues, these people are difficult to deal with.
For anyone else out there who has had the same or similar issues, perhaps we should try some kind of action on a large scale. Maybe then someone will pay attention.
Irene W