Consumer has PRISM/CBSD on her

I have also gotten a credit alert that shows PRISM/CBSD on it. However on balance it say 0... there is no account number showing, so what does that mean?

I called the 866 number as well...and I was a little hesitant about giving my social, but I did and found the same story! They sent out a letter, but to my OLD address...they didn't even have my married name!! This is very unethical and unprofessional of this business, and I will make sure to never do any business with them. Isn't there anything that can be done to stop this? It seems that a lot of people were effected by this.

I cancelled my Macys Card 3 months ago and now they are cheating in turning the info over to Citi Bank...I will not shop at Macys if I have other stores to go to in the future.

I found out that the macys acct that I had closed a while back was being upgraded to a master card and I should receive it in a few days. I called 1-866-510-2761...Citibank, SD and was told they would cancel it and send me a letter in the mail as confirmation. What a racquet!!

I have the same stuff showing on my credit report. I received an alert showing that citibank has opened an account, and I am one of those people who DID actually receive the opt out letter, which unfortunately I never looked at until it was too late. My question is....where is my new card?? Have they all been sent out? How is this on my credit report when I never activated a card, much less received it?

I'm caught up in this mess too. Any lawyers out there willing to take on a class action lawsuit?

I just wanted to say thank you to all of you. I got the same notification on my credit report. It was an old Macy's card that they had "upgraded" without my knowledge. I closed the account but the funny thing is, I closed that Macy's account years ago.

Thank you again.

Yes, this showed up on my credit reports as well!! My Macy card had been "inactive" for some time so they closed that and opened a CITI mastercard w/o my consent! It showed up under CITI, PO Box 6003, Hagerstown, MD 21747 and CITIBANK USA, NA/CCSMC-SPEC, same address, neither have phone # listed. After hours on the phone, here is the # to call 1-866-533-5440. Good luck!

I recently received a Citibank M/C and never applied for it. I called them and they said it was from my old Macy's account. Now I have an alert on my credit report from Prism

Thanks so much for all of your posts! I was freaking out. Also, call, cancell but also CALL AND COMPLAIN TO YOUR STATE'S ATTORNEY GENERAL OFFICE AND THE FEDERAL TRADE COMMISSION. I'm with boycotting Macy's!!!

Hi guest

you are absolutely right...we should exercise our rights

Take care
Nelly

Thank you to the person who supplied that toll free phone number, because of that I was able to resolve the issue and cancel the card

I would like to know how to get my FICO score reversed after having Citibank issue a card I did not ask for! Macy's bought out the department store I originally had a credit card with-when they became Macy's I cancelled the card. I did not receive anything in the mail prior to received a Citibank Master Card. This is rediculous! I am with the person who asked about Class-Action. Why should my credit score get hit because Citibank is greedy!!

Has anyone contacted Macy's about this? I plan on contacting them immediately. They are as much to blame as Citibank!!

heeyyyyyyy its a gud idea........contact them as soon as possible.

Take care
Nelly

Thank you so much for the fantastic information here! I spent two hours trying to get help from a credit reporting company to find out 'what' happened, never could get a real live person so I finally Googled the address and stumbled upon this forum. Thanks to you, and the 866 number provided in the posts here. I found out my Macys cards were converted to CB Mastercard and were mailed to the wrong address, but that no one activated it. I had great customer service from Citibank though when I called that number though, and the gentleman explained what happened and closed the account for me without problem.