I was recently denied credit by a bank credit card issuer. The stated reason was that Experian was unable to verify my address and telephone number. I have lived continuousy at the same address for 12 years with the same telephone number. I first obtained credit in 1957 and have never been denied since. I have had three different mortgages during that over 50 year period along with credit cards, utility bills, car loans and about anything else you can think of.
Although I don't see how it is possible, Experian was not able to verify my address and telephone number, I do understand mistakes can be made.
I attemped to contact Experian by telephone and found that to be impossible. I finally reached the corporate office and was told to send all the documentation I had to confim my address, telephone number, social security number, driver's license and other information. I sent it registered mail and Experian signed for it on April 3rd. Still no response from them.
This situation is ludicrous. We aren't talking about a bad mark on my credit, we are talking about the inept jerks at Experian not being able to verify my address and telephone number. The telephone number seems easy enough, just call me! If I answer the telephone, it must be me, right?
Now, the question becomes, how much business do merchants and banks lose due to Experian's ineptness. Also, how many of Experian's errors cause credit to be extended to unworthy borrowers. Mistakes can go either way. The best question is why can't minor problems such as this be resolved in 10 minutes or less with a simple telephone call.
Over 50 years using credit and this is the first time I have ever had any problem and Experian caused it.