I happened to check my online bank statement tonight, and much to my surprise I notice a $7.95 monthly charge coming from Equifax. I ask my wife (she's the one who access the online statements all the time), and sure enough, she goes " yeah, I was also wondering what this charge was all about " Duh! Big mistake on our part as customers. I don't check my statements often enough, and she doesn't tell me a suspicious charge she notices.
After inquiring with the toll free Equifax number, and Indian Cust. Rep. tells me that I started being charged this amount in Dec 2008, the time when I asked online for my "supposedly" "free online credit report".
I quite distinctingly remember not ordering any product or offer from them. This service supposedly monitors your credit report for "identity theft" and when people check out your credit report. The very same institution which supposedly is there to oversight and "protect" you from online theft, ARE THE FIRST ONES IN SCAMMING YOU WITHOUT YOUR KNOWLEDGE INTO CHARGES YOU DIDN'T EVEN KNOW THEY SIGNED YOU UP FOR!!!!! Talk about illogical actions and completely un-ethical corporate behaviour.
After getting in touch with a supervisor in India (I could understand only 10% of what he was saying, and after constant "please say again requests" they tell me that they can cancel the "product" now and the most they can offer is a TWO month refund. Talk about powerlessness on the account of customers and impotence to fight this corporate crooks.
Anybody else with this experience? I'll follow up to the fullest extent this issue not with barely-English-speaking-Hindus in India, but with Equifax corporate office here in GA. If this doesn't work, I'll work with my State Attorney and the Better Business Bureau.
Anyone has other suggestions about how to fight this kind of disgusting Equifax business highway robbery? It's so unethical I feel like throwing up.
They are supposed to protect you from online fraud, and they're THE VERY FIRST ONES IN LINE TO SCAM YOU OUT OF YOUR HARD EARNED MONEY.
Please make comments and send suggestions about how to fight this crooks. Only by joining voices we can fight these corporate giants which pray on the customers they're supposed to "protect" and provide a simple, uncomplicated free credit report as they announce. For most of us, trying to get one ends up proving to be a nightmare.
Thanks to all!