I just began my nightmare with NCO via BMG/CMH. Yes, it was directly after I applied for a mortgage and yes, I only found out because of my credit report, and yes, it's been over five years, and yes, the charges are false - they won't provide me with an invoice or any documentation, and yes, they were rude and extremely aggressive. However I didn't speak with Jason, Michelle, Zoe, or Brandi, I got the lovely, very nasty Jade. I am taking the advice of NOT paying this scam, it will NOT repair your credit score. Once you have been tagged by a collection agency, it stays on your credit report(s) long after. You need to fight to have it removed altogether. Also, I just completed the form letter provided by my state attorney general, copied it and mailed it immediately. If I receive no assistance from them, I will contact an attorney. JADE didn't like when I asked for her extension to have my attorney contact them. THAT's when it got nasty. Coincidence? I don't think so. I will update with any progess and hope to hear any actions that resulted in a positive outcome (as Anonymous stated above). Good luck to all!