Prism-cbsd - Debt Consolidation Care Knowledge Base

Community articles > Credit report entries > PRISM/CBSD

About PRISM/CBSD

PRISM/CBSD is associated with Citibank (CBSD stands for Citibank South Dakota). If you have an account with companies like West Marine, Goodyear, Gateway, and Herzberg (all under Citibank banner), PRISM/CBSD may show up in your credit report.

Citibank also purchases accounts from different companies (e.g. Macy's inactive accounts) and issues Citibank master card without prior consent. So, even if you did not have any account with those four companies, PRISM/CBSD may show up in your credit report.

Relieved said: Е and was told by the customer service rep that Citibank had purchased Macy's inactive accounts and had issued Citibank credit cards to all of the Macy's card holdersЕ.

Al said: Е CITIBANK "owned" the accounts and converted them to MasterCards. I said it affects my FICO because it appears as a new accountЕ

How to Deal with it:

If you did not have any account with these four companies, call 1-866-510-2761 (Citibank customer service) and report fraud.
Happy said: Е. you can call 1.866.510.2761 and report the fraud (after verifying that they have an account in your name with your social security number)Е.
You can also call 1-800-950-5114 (Citibank fraud number listed on Citibank's web site) to know about the company that issued the credit card.
Happy Said: Е. you can start by calling the Citibank fraud number listed on Citibank's web site (fyi, that number is 1.800.950.5114) and tell them the first six numbers of the partial credit card account number, and they will tell you which company issued the card and how to contact that company by phone. Good luck! It worked for me.

Community Discussions on PRISM/CBSD

Relieved said: I too just received notice (via a credit monitoring service) that a credit card had been opened in my name. After many telephone calls Е I finally ended-up talking to Citibank customer service Е had issued Citibank credit cardsЕ The rep also said that he has received many calls on this same subject Е
HPhillips said: I pulled up the data and it showed a different name on each credit bureau Е with the same address: 1) PRISM/CBSD 2) CCSMC SPECTRUM/CBSD 3) CITIBANK USA, NA/CCSMЕЕ PO BOX 6003 HAGERSTOWN, MD 21747
Rach17382 said: I received a "new account" notification today (I pay for credit monitoring) from PRISM/CBSD. Called 866 510 2761 and it was explained that I "qualified" to have my inactive Macy's account converted to a Citibank MC. I explained I did not request any new credit account. They claimed they sent an "opt out" letter to me in July and because I failed to opt out they were authorized to covert and open the new Citibank card account. They said the failure to opt out was essentially my authorizing the new account and, hence, the new credit listing.