I had an account with WFNNB a couple of years ago. It is by far the WORST credit card company I have ever had the displeasure of having to deal with. The idea of Customer Service is completely wasting on this "financial institution".
The best advise I can give any of you is:
1. pay off this card as quickly as possible!!
2. close the account
3. In the future, before applying for a in-store credit card, ask who the retail credit card is financed through. If it is WFNNB, kindly tell the store clerk "I will never conduct business with WFNNB again and now I am unsure how much business I will be doing with this store."
4. WFNNB's "business" practices can have a very dramatic impact on your credit report/credit score - get away from them as quickly as you can!