Skipper, i have had the same problem lately and the cookies thing doesn't make a difference, maybe we are overloading this forum. I noticed that there are several new folks that want to know what everyone is doing different from them, we all just kept pushing and calling an faxing and emailing daily, by the way i sure hope that all of the new people that have lost a lot more money than i did filed a complaint with the federal trade commission, it is easy to file and the ones that have filed send in an update that you still haven't gotten your refund, let them know that they are still promising you your money and you haven't gotten it, flood them with complaints, they are taking action with other companies we just have to press this one on to get them to see that there is a lot of people they scammed and are still scamming.