Yeah, I just found it to be pretty funny that a collection agency who has such immature tactics tries to spruce up their image with fancy wording.
When I read about these people, too, it reminded me of a company that had similar tactics and was shut down by the FTC, National Check Control. When I worked for a check guarantee company, Certegy, our customers who had returned checks would sometimes have to deal with them. We always told the customers to get the debt validation in writing, don't believe their lies about being law enforcement, don't pay them a dime, etc. Complaints and lawsuits started to pile up and sure enough, they were taken care of. I expect the same will happen with Ellis, Crosby & Associates and deservedly so.