Asset Acceptance LLC - Consumer complaints and ways to deal with them

By Good Nelly

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Asset Acceptance LLC is a collection agency headquartered in Warren, Michigan. They purchase and collect charged-off consumer debts. They claim to help not just the creditors in recovering defaulted consumer debts, but also the debtors in resolving their financial problems. Check out the following section to know what sort of problems consumers have faced while dealing with them and how you can take care of such problems.

Asset Acceptance complaints - How should you deal with them?

Despite having an excellent BBB rating of A+, this collection agency has a number of complaints against them. Given below are some of the complaints consumers have against them and the various ways to deal with them:

• Collecting debts past SOL: A consumer complained in the DebtCC forums that Asset Acceptance collection agency (CA) tried to collect on a debt that was past the Statute of Limitations (SOL). This debt, almost 20 years old, did not even show up on his credit report and the original creditor had never contacted him to recover it! Know more.
  
  In case the collection agency is coming after you to collect a debt that has crossed the SOL, let them know that you are aware of expiration of the SOL on the debt. If required, you can also send them an SOL expiration letter. Collection agencies are not allowed to carry on with their collection activities on debts which are past SOL.
• Unauthorized withdrawal: A customer says that the CA debited $773.80 from his girlfriend's account without prior authorization. When he contacted the company regarding this withdrawal, they admitted having taken the money out of her account without authorization. They also denied to refund the money. Get the details on this.
  
  To avoid such a situation, you need to make sure that you do not disclose your account information while talking to a company representative. In case they still manage to get your account information and withdraw money from the account, you should contact your bank immediately and fill out an Affidavit of Unauthorized ACH Debit to have your account re-credited. It is always advisable to close the account and open a new one because chances are that the CA may again withdraw money using the same account information.
• Collection of non-existent account: A person says that Asset Acceptance collection agency contacted him regarding a Fingerhut account worth $25000. He claims that he never had any account with Fingerhut. When he contacted Fingerhut and they told him that he indeed had no account with them! But the Asset Acceptance representative was in no mood to listen to the customer and threatened to report the account to the credit bureaus. Find out more.
  
  If the CA contacts you for an account, the first thing you should do is to send them a debt validation letter. Let them first validate the account and prove that they indeed have the legal right to collect it from you. If they cannot validate the debt, you are not liable to make any payments to the CA.
• Collection of a fraud account: A customer claims that Asset Acceptance LLC came after him to collect a fraud account. He says this account was wiped off his credit report and he even has a letter from the original creditor stating that he does not owe this debt. But the CA did not listen to him and insisted that he had to pay it off. Check it out.
  In case you've fallen victim to identity theft and fraud accounts have been opened in your name, you should file an Affidavit of Fraud. The company concerned will carry out an investigation to determine if your claim is true.
  
  If your claim is found to be true, you'll receive documents from the company stating that you do not owe this debt. Keep these documents handy so you can produce them if the CA comes to collect it from you. If the CA reports this account to the credit bureaus, you can have it removed from your credit report with the help of these documents.

To contact this collection agency, you can use the following details:

Asset Acceptance LLC address:
P.O. Box 2036
Warren, MI 48090-2036

Phone number: (800) 545-9931