Hi Shirley,
Dealing with original creditor is comparatively much easier than dealing with collection agency. One golden rule, do not talk to too many customer care people , talk to one person, take his name, next time someone calls up ask for the same person and explain the situation to the person.
If they go beyond control threaten them for not following the fdcpa, also negotiate for a better plan.
As I said just talk to one guy and also keep a Xerox of all written communication.
Need any other help, just let me know.
Tintin
A true Debt Samaritan