OneClickCash

Originally Posted by Boy

I filed a complaint with BBB against OCC, here is what I said:

I borrowed $300 from One Click Cash on 5/31/2010. They are a "payday lender" website based out of NE. Today, I called to make payment arrangements, as I cannot afford the outrageously high fees associated with the loan. After a little research, I found these fees to actually be ILLEGAL in my state, (CA), and that OCC is not even licensed in CA. When I explained that under CA law the MAXIMUM they could charge was a $45 finance charge and $15 returned check fee, the representitive, "Chris", (EXT 731), told me that I owed $510, and that OCC was "licensed at the Federal level, which supercedes all state laws". When I pointed out the lack of a license to do business in CA, he told me that they had a "federal license", and compared it to medical marijuana dispenseries being legal in CA, but being raided by federal authorities, because federal law "supercedes state laws". I offered to make a payment plan toward the maximum balance allowable by CA law, which is $360: the original amount of the loan plus $45 finance charge and $15 returned check fee. He refused, and told me that he knows more about the check loan business than I do. I essentially said that though that was undoubtedly true, the law was still on my side. He informed me that he was "marking this down as a refusal to pay" and would start collection proceedures.

NOW, what I find interesting and would like to hear some feedback on from this forum is OCC's RESPONSE:

"To Whom It May Concern:
We recognize this complaint as a response to information circulating the Internet. This information is full of mis-leading and inaccurate statements. Unless this customer has a specific complaint regarding the handling of their account, we do not believe a response is warranted. Thank you for your consideration in this matter."

It seems to me that they're not overly concerned with BBB complaints. Any other suggestions?