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Screwed

Elizabeth Gonzalez from leading Edge discussed a settlement amount with me; we set up three separate payments that would pay off $925 in 6 weeks. On the last payment due 9- 15-07 in the amount of $225 I called on 9-12-07 and asked Elizabeth to change the payment due date. I explained that my father-in-law had a heart attack and my husband and I were out of work, but we would have the money two weeks later on the 9-30-07. She said that would be fine. She called on the 24th asking why the check bounced on the 15th, I reminded her of our previous conversation. She said she didn’t remember and she didn’t see any notes regarding it but then she said that the computers had a problem that day and maybe that’s why it didn’t post to the account, She said she would talk to her supervisor about the fees my bank account was assessed and call me back by 1:30. She never did. Another representative named Vincent Raz began calling to collect the remaining $225 to close the account out, he told me they could no longer take a check because one had already bounced and that I would have to use a credit card and be charged another $10 now coming to about $40 extra because the arrangement had never been changed from the 15th to the 30th. Today I called Elizabeth to find out if they were going to do anything about the fees I was charged, she said that they could add them to full balance of 1100, I asked why they wouldn’t be added to the balance of the settlement($225) she said they don’t do that, but she would deduct the fees from the 1100 if I wanted but that would’nt make sense because I’d have to pay the $1100 instead of the $225 to pay off the account. I was very upset, because now on top of the $28 in fees that were assessed to my bank account on the 15th I now was also having to pay an additional fee of $10 to make a payment by credit card. She said I’d have to talk to Vincent because he was handling my case. I called Vincent and asked him if he could do anything about the $28 in fees, he said no so I told him that I wanted to send in a money order for the amount owed, he said that I would have to pay by certified funds only, that I would have to pay by card, have the money wired or overnighted. I expressed to him that I was angry because if the payment arrangement had been changed in the first place this wouldn’t have happened and I would’nt be spending an extra $40 to pay the $225. Before I was finished he said “ before we continue you need to know that you are talking about one of the best collectors in the department” I asked him why a money order wasn’t certified funds since they’d get it in a couple of days. He got mad and said that I could pay the $225 or the $1100 and he didn’t care how but I had to pay by 10-12-07. He asked me if I had any other questions, I said no but don’t hang up because I want to make a payment… but he’d already hung up when I said no. So I had to call back again to make my payment, unfortunately I got his supervisor (Jay Brown)… so I told her that I wanted to make my payment to pay off the account she began pulling up my account and then put me on hold and was talking with Vincent in the background. She then came back on the phone and told me that the settlement was no longer available that it had been void since the 17th of sept and said that Vincent had informed me of this(which he did not!) and that he was referring to try to close the account out by paying the balance of $1100 starting with a payment of $225... After retelling every conversation that I had with Vincent and Elizabeth she said that all she could do was collect the $225 and maybe Sears would take that and close the account but maybe not and that she would see if she could take some money off that balance and do me the favor of offering another settlement on the balance of $1100. I told her no way. I paid the $225 and told her I’d be taking them to court. Then I asked if she had a supervisor, I was transferred to a Javier Valez, who I then explained that the only reason I was talking with him is so that he was aware of what was going on in his office. So I then began to retell him everything from the beginning… First he said that on a settlement if you set up a payment date they cannot change it so whoever I talked to on the 12th would not have said that. I told him if they record the conversations they could go back and replay it and see that I wasn’t lying. Then he asked if I’d gotten it in writing and I told him the only thing I remembered getting in writing was a paper saying they were taking the money out on the 15th but it was only a couple days after I’d talked to someone (who I remember saying was Elizabeth) so I disregarded it. He told me if I had it in writing he would honor it. And I told him what Elizabeth told me, that the computers had gone down sometime on the 12th. He asked if the phone call had cut off at all and I told him no, he said that then it wasn’t because of any computer problems because if the computers are down so are the phones. So I told him that I had a cell record showing the day and time that he could look up who I talked to and hear what was said and see that I was not lying. He said if I didn’t have it in writing then it didn’t matter, that a verbal agreement doesn’t mean anything. I argued that with him for a few minutes.

sorry hands are tired I'll finish the post in a bit.

FCAMOONMAN · Posted: Wed Oct 17, 2007 1:42 pm Subject: LEADING EDGE RECOVERY

some guy called my house from this company and left a message, saying urgent to call him back, i called from my work and he wouldn't say who he was and asked for my home number and i think he wrote down my work number from caller id because he asked if i could be reached at the number i was calling from but i never gave the number to him then i asked what was this about and he said he would have to call me when he gets back in the office and hung up on me, and never called back as of yet.

Guest · Posted: Fri Oct 19, 2007 6:43 pm Subject: be careful with post dated checks

be careful if you do post dated checks with this company because they like to process the check early.

kay-d in austin

Someone by the name of Amy has her creditors calling my office number. I just received a recorded call from "Alexander Jessup" asking for me to call him back at 800-608-5301. I called back and got Leading Edge Recovery Solutions, the woman was very unprofessional and rude. Don't think she believed me when I told her I was not Amy and to stop calling. I guess I'll be getting more collections calls for Amy. ARGH!!!

This happened before but the company was palisades collections. They were terrible as well, until I threatened to have our legal department contact them regarding this harassment..

Is there no way to stop this!!

in debt · Posted: Sat Dec 22, 2007 11:18 pm Subject: not a victim

I had a great experience witht he company. they asked for my ohienumber too but it was used tolocate my acct as an alternative to me having to gv my ssn like most other companies ask for over the phone. I was told not much information coul dbe disclosed to me immediately without them first being able to verify who I was to protect my privacy, I think this was very professional of them. I was in a situation and they actually helped me find a way to resolve it. i was working with a debt consolidation company but found that if I work with the agency in a reasonable way I coudl pay my debt with out getting any more interest or late fees. With the conslidaton company I was actually just throwing money away. It ruined my credit and didn't even make arrangements on some of my accounts although I was mislead to believe they had. maybe you all just happened to get a rotten apple on the phone all companies have them, but my experience was a very professional one and I would not hesitate to resolve any of my accounts with them again. Very Happy

Ingles · Posted: Sun Dec 23, 2007 10:25 am Subject: Great Service!

I've spoken with Ms.Delgado, and she was very polite, well spoken, and understanding. I had a positive experience with this company

Posted: Sun Dec 23, 2007 12:31 pm Subject:

I think I'm startin' to smell a rat here.

There's a bazillion reports on this site of people being treated poorly by this CA. Now there's tow guests posting about what swell fols they are, within a twelve hour period? Hmm.....

Posted: Sun Dec 23, 2007 2:41 pm Subject:

Shills in hiding huh! Laughing

Posted: Sun Dec 23, 2007 3:31 pm Subject:

I have not the foggiest clue, CB. I just call'em like I see'em.

You can type 'Leading Edge Recovery Solutions' into the search box at the top of the page as easily as I can. What do you think?

Posted: Mon Dec 24, 2007 3:13 am Subject:

unc..have you ever tried to catch a real rat in a trap? The traps are quite a bit bigger than mousetraps but You actually have to chain the trap onto something else so they can't crawl away...the basta#@s are rutheless!!!

Talk to the Cheese?! How bout some Cheese please?..

not happening.. nope..sorry I had a real rat problem once and am venting here....but it does smell like rat shi%!!!! here with those posts...

Posted: Mon Dec 24, 2007 5:11 am Subject:

annoyed and frustrated · Posted: Sat Dec 29, 2007 10:18 am Subject: Leading Edge Recovery 800 608-5432

This place is a joke. I get calls for 2 wks with the same recorded message, "This is Roger Bass, this is not a sales call". I called the number every day and no one answered. Finally, one Saturday morning a live person called and asked for David. I started to respond, there is no David, and before I could finish they hung up on me. I called back and explained that I was hung up on, they said that they will take my number off their list and hung up on me again. By now I am irate. I called back to speak with a manager and Mr. Jeff Collins said that I was holding up his representatives phone lines and HE hung up on me. I called back to get the mailing address, and they flatly refused!
I have filed every complaint known to man kind, today. 12/29/2007
P.S. I owe no one! Exclamation

Posted: Sat Dec 29, 2007 2:25 pm Subject:

Sounds like [monkey] business as usual over there at Leading Edge.

Leading Edge Sucks · Posted: Mon Jan 07, 2008 8:15 pm Subject: DO NOT TALK TO THESE PEOPLE

Do not give these people any personal or bank information. Get everything in writing. They promise to settle and draw money from your bank, than call again stating they never offered to settle, and hit your bank again. If you can, record the phone conversation. Send a letter to them stating they are not to telephone you again, all communications from them needs to be in writing. I have just submitted documents to the Federal Trade Commission, the Illinois Attorney General, the Texas Attorney General, and a personal attorney. Best bet is to tell them to send a letter to you and not to call, but make sure you send a letter to them (certified, return receipt) Good Luck!

whoyeah · Posted: Sat Jan 12, 2008 12:06 pm Subject:

obviously their fishing for some kind of info from you. If the majority of the time like It seems here when you give them your # they say are you so and so or do you know somebody by that name? They won't tell you how or where they got your # from but they ask you for your #? Don't they have it already? I'm under the impression that they bought cell phone lists ilegally and have a program that calls as many # as it can. OPnce they get you on the line they try to boiler room your ass with the chances of you having some debt that you think their legally trying to collect. And honest trusting people agree to pay their outstanding debt and get taken. If you've had a good experience with this company it's because you work for them and you robbed someone.

Posted: Sat Jan 12, 2008 9:42 pm Subject:

debt collectors cannot call a cell phone unless you authorize them to do so as they may not utilize communication mediums that incur cost to the debtor.

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