You know, every time I read a story like Roxanne0729's I'm just stunned! I cannot believe Il-legal Mediation Practice's stupidity and outright violations of the fdcpa! Do these people just think they are above the law?
I've said it before, and I'll say it agian: File complaints! With you states Attorney General's office, Florida's Attorney General's office, and the FTC!
You took the first step in filing with the FTC! Now follow up with the Attorney Generals' offices. Also, as GoldenBast says, do you have their voice mail message still? Can you copy it to a portable recording device or your PC? Also, not sure what the rules are in CA about recording phone calls; however, I would consider calling Ms. Jackson (if you're nasty!) back and recording your phone conversation. Make sure to check if CA is a one party or two party state when it comes to consenting to have your phone calls recorded! And as GoldenBast said, I would tell that hag you are going to get an attorney, but it will not be for the reason she thinks! You can start looking for one on
www.naca.net, that specializes in violations of the FDCPA and/or consumer law.
Whether or not you owe the money is irrelevant, at this point, Il-legal Mediation Practice has severely violated the law and they need to be held accountable for it. You are entitled, under the law, to be treated with professionalism, honesty, and courtesy, not like they are some sore of organized crime thug that will come break your kneecaps!