[PDL Investigator]

I just got off speaking with them through their live help link.

This is what I got.

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Ada'
Ada: Good evening, thank you for visiting Customer Care. How may I help you?
Molly Sommers: Is this PRLDirect?
Ada: We are a call center, dealing with a number of loaning company.
Ada: In order to assist you better, may I have your first and last name along with your social security number please?
Molly Sommers: Don't you mean payday loan companies?
Ada: That is right, payday loaning companies.
Molly Sommers: Are these companies legal?
Ada: Yes, they are.
Molly Sommers: In both Canada and US?
Ada: We don't have any business with Canada at this time.
Molly Sommers: If I were to get a loan, where would my legal obligations lie? Would they be based on state where I reside or where the loan was taken from, i.e. Malta, Ireland, Canada?
Molly Sommers: Is this call center based out of Surrey, B.C. or Winnipeg, MB?
Ada: In order to assist you better, may I have your first and last name along with your social security number please?
Molly Sommers: Can you not answer my questions?
Ada: Ms. Sommers, for me to be able to give your accurate information, I will need to pull out your file first.
Molly Sommers: You don't need to pull my file to answer these 3 questions.
Ada: I won't be able to disclose any information, not unless I verified that your are one of our customers.
Molly Sommers: Why, I would like to be a customer but first I would like to know what my rights are and the legal rights.
Molly Sommers: Is anyone there?
Ada: I won't be able to disclose any information with out a social security number.
Molly Sommers: Look, if you want my business, I have the legal right to ask these questions. If you don't want to answer them, then that tells me that your operation is a scam outfit and you have something to hide. The questions are general legal questions not specific ones.
Molly Sommers: I do know that in Canada, you have a privacy law, but that refers to a specific individual, not generalities.
Ada: Ms. Sommers, unfortunately since you are not wiling to release your social security number with us, I won't be able to disclose any accurate in formation with you at this time.
Ada: I will have to end this chat, if you are still not willing to disclose your social security number.
Molly Sommers: I don't have to disclose my SSN to have a general question answered.
Ada: Thank you for chatting with us. Have a great night!
Chat InformationChat session has been terminated by the site operator.

Just by this conversation, found out a few things:

1. In Canada, parent company is being investigated that is why they have closed Canadian operations.

2. This company is definitely a scam outfit.

3. They type in their answers that can be found in a book that they are given.

4. Shut this group down, E-Care contact centers.

[Mary]

WOW...killer job!!!! How funny that they wouldn't give you a bit of info, and yet they told you a whole lot

~Mary

[MissTexas2006]

here's how my chat went:

Please wait for a site operator to respond.
You are now chatting with 'Dustin M'
Dustin M: Thank you for visiting Customer Care. How may I help you?
Becky Oliver: hi
Dustin M: May I have your social security number please?
Becky Oliver: i am thinking about taking a payday loan with you but I need some information before starting the process.
Dustin M: Your loan limit will be determined by your net pay. Loans can be outstanding for a maximum of 16 days, and repayment dates are determined by your pay frequency. All loans are due in full on the scheduled repayment date as our client does not offer extensions or rollovers. However, you can reloan with us the same day that your current loan is paid.
Becky Oliver: ok. may I have your mailing address? in case i need it for future corresspondance
Becky Oliver: *correspondance
Dustin M: Our center does not have a mailing address. Since we are an online service we only accept faxes or emails.
Becky Oliver: ok
Dustin M: Further information can be found on our website at cashtransfercenters.com.
Becky Oliver: are you physically in a building?
Dustin M: Yes of course.
Becky Oliver: but you have no mailing address?
Dustin M: I can give you the mailing address for our head office if you like.
Becky Oliver: thanks. i would feel safer doing business that way.
Dustin M: Unfortunately the loan application cannot be completed that way. It can only be done online or by phone. As I stated we cannot process anything by mail.
Dustin M: The head office is located in Level 8 Suite 3, Plaza Commercial Centre, Bisazza Street, Sliema, SLM15, Malta.
Becky Oliver: thanks
Dustin M: Is there anything else I can help you with today?
Becky Oliver: no. thanks you.
Becky Oliver: * thank you
Becky Oliver: where is Malta?
Dustin M: Malta is located in the Mediterranean Ocean.
Becky Oliver: wow cool. how is the weather there?
Dustin M: Unfortunately that is our head office. Our call center is located here in North America.
Becky Oliver: ok cool.
Dustin M: Is there anything else I can help you with today?
Becky Oliver: are you single?
Dustin M: Yes.
Dustin M: I would be glad to assist you with any of your questions related to our company. If you do not have this type of inquiry, I would like to terminate this conversation. Thank you and please keep us in mind for any of your future financial needs.
Becky Oliver: bye baby
Dustin M: Thank you for chatting with us. Have a great day!

[Teleport]

Malta? I thought the head offices were in Surrey, BC, specifically, where the president Mr. Ash works.

[PDL Investigator]

The address that Dustin gave you is a physical address in Malta that receives mail. It is then forwarded to Surrey, B.C. E-Care Contact Centers own cashtransfercenters and a few other companies.

Actually Mr. Ash is in Winnipeg, MB. He has started another company called Blizzard Interactive.

[erzeke1]

What a riot!

I love that he answered the "are you single" question before getting back on the subject, LOL!

[Teleport]

There's Peter Ash, and David Ash. Neither are the directors at Blizzard, unless this has changed in the past 2 months.

[Not so Lucky]

okay this is getting interesting. They are in a building but no mailing address?

[Jessi]

Miss Texas pulled a Jessi trick and threw a bomb into his seat...lol

When I called Carlos to check my balance with him as I do about every 2-3 days just to irritate him I asked him what he does if he's wearing really heavy boots and his foot gets real sweaty, but you can't take the boot off because your foot might stink. He didn't answer me...lol

[erzeke1]

OMG! ROFLMAO! You need to write these zingers down, compile and publish a book! You'd be a millionaire!
Name it...
Collection Agent's are NOT people too!

[Jessi]

I can only do it if I have at least 6.5 hours of sleep..I have to have my energy to get good and wound up first...lol Yesterday I was tired..Even in chat I couldn't get wound up too good, I was too sleepy..lol

Other zingers..."What do you think I should do about these nose hairs?" "Do you like peanut butter cookies..I do."

[erzeke1]

You need your own seperate forum page on here for those comments.
Hmmm...what do you thing, moderators?????

[Jessi]

I will also sometimes sing along with the Muzak here at work in a weird voice while I'm on hold, just in case they're somehow still listening to me. It's really funny when they answer and I'm jammin' to some Rod Stewart..lol

I got one...one time a collector called who had already refused payment arrangements, so my husband just kept repeating "I like eggs". Until they hung up, seemed like forever..they must like eggs too.

[Jessi]

LOL That's a good one, guest.