>they did everything they could to get the best deal
Lie. They are interested in one thing: Pay me. NOW.
>I had to sue 12 people a month, every month.
Unless you were an attorney representing them - no you did not. As you are making clearly false statements in this forum, obviously you are not an attorney... or at least not a very smart one.
>They do everything they can to help out debtors.
Bull. They would rather drive the debtors into bankruptcy than to be remotely helpful. They would rather take 25% of your GROSS pay in garnishments when you barely have 3% of your NET pay left to put a couple bucks of gas in your car.
>And I for one and glad they are such a large company and can help out so many people. I do know that their are some bad apples that threaten people and say they will never get a car again, but I for one am not one of those people and would report to my superiors if I had heard such things.
The only people they are interested in helping is their own selves, or their clients. They are not at all interested in helping out the people who they try to collect from. "Some bad apples" is a gross understatement. The majority of the collections people there use strong-arm, strong-languaged intimidation tactics which scare the hell out of people, and do not give off the image of being remotely helpful to anyone but their own interests. As you are a former employee and you claim to have never used such tactics - now we know why you are no longer there.
>it really does help to be polite when you talk to a debt collector.
It hasn't helped for beans... everyone I have spoken to at AA in efforts to clear up and pay for my outstanding balance has been an absolute b@st@rd towards me. This includes LISA JACOB, her assistant who would not give her name and ALLEN GUNN - one of their attorneys who said he could not give me advice on my case even when I wasn't asking for any. The ONLY person who was remotely pleasant with me aside from "Cheryl" the receptionist for the legal department was attorney SANJAY JUTLA, who while was polite, made it clear to me that he is not authorized to enter in any negotiations on behalf of his client even though IT IS HIS FREAKIN NAME ON MY COURT DOCS WHICH IDENTIFY HIM AS THE REPRESENTING ATTORNEY IN THE CASE AGAINST ME! Who the heck am I supposed to talk to then if the collection agents cannot be negotiated with and the attorney claims he can't negotiate???!?!?
>The problem is that when it is repeated back to a person, they don't listen to what is being said.
Now that is just a plain admission of being dirty, right there. When they repeat things back to you, what is said the first time usually differs what is said the 2nd time, and extra phrases, clauses and references to elsewhere documented processes and terms to which the debtor has no reasonable access to are all added in there. Confused - the debtor agrees just to get AA off his back. The record the conversation, so they then have you locked into a deal or circumstance that you you were not fully understanding or in agreement with, and they transcribe your statement agreeing to paper and enter it into court if necessary and use it against you.
AA also refuses to release garnishments LONG after they have been paid and met in full, requiring legal action to be taken on your own behalf in order to get them to stop.
AA is an absurd company with terroristic tactics, and it is quite likely that people who work for, with or represent that company will have hell to pay one day for their outright mis-treatment of other human beings.
The lies posted by this "former employee" only serve to enforce this point.