Here is somethig funny, i called them and told them they never sent me a statement indicating that my free trial is up (the 7 days). they first said that they send it to my email. i told them there are only two emails i received from them, one to welcoem me and the second to tell me my score has been updated... never a email about my free trial is up. after they hear this, they said they will cancel my account and refund my money... they said it was some "system error"... yeah right... "system error" = they just didn't tell me and are trying to see how lon git took me to catch on...

i called to cancil, an tell them how i was miss lead in beliving it was free, and they stiil try to tell me how great they were.thank u to the people that listed their phone number. cause on my statment it was missing the last number .a reliicable company would be happy to provide all information in sted of being shisty.

Watch your charges because I canceled two months ago and then there was no charge the next month but the month after the chage showed up again.

So glad I read this entire thread. My dh was taken by these jerks. My bank was not much help. He was promised a refund and got a conf#, but I have a feeling it will be a while before we see any money back into our account.

I just got a bogus charge from the blue from these 800-388-8725 guys, along with some others and I think they are the ID thieves themselves--maybe a couple corrupt employees within a larger legitimate credit reporting agency, if what others have said about the Equifax connection is right. It could be the perfect phishing scheme: A bunch of charges of $25 or less, which merchants accept without a signature or ID, plus one listed "credit report" along with a phone number. The corrupt employee doesn't have to login and access your credit report to bill your card number. But you call them, because you see the charge and worry someone has just obtained everything they need to steal everything you own and who knows what else under your name. On the phone they phish you for all your ID--just as people in this thread have described. Now they can apply for a credit report as if they were you--maybe from some Internet cafe in Estonia. I wish the DOJ or FTC or even the Irvine police department (since the phone number goes with an Irvine address, according to a couple posters here) had some way to send in tips. I doubt Equifax or any credit card company would want the public to know that such a thing is going, so they might not be taking the most direct or effective way of stopping it.

I read this elsewhere:

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This is fraud. They did not call me. They charged my credit card, and I have no idea how they got the credit card number: I did not order credit monitoring services on myself.

This number is used to hide: They never answer the phone. It always says they are experiencing high volume now, call back later.

Here is who owns their domain:


% Experian Interactive WHOIS Server 1.20
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% version: 1.20
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Domain: creditexpert.com
Status: 200 Active
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Consumerinfo.com, Inc.
18500 Von Karman Avenue
Irvine, CA 92612
()
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Administrative Contact
Domain Management - domains@experianinteractive.com
18500 Von Karman Avenue
Suite 400
Irvine, CA 92612
()
Phone: 9495673800
Fax: 9495673832
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Technical Contact
Domain Management - domains@experianinteractive.com
18500 Von Karman Avenue
Suite 400
Irvine, CA 92612
()
Phone: 9495673800
Fax: 9495673832
%
%
Record Created: 2007-01-15T07:24:46-8:00
Record Expires: 2008-11-19T21:00:00-8:00
Record Updated: 2007-01-15T07:24:46-8:00
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Domain Servers in listed order
NS01.CONSUMERINFO.COM
NS02.CONSUMERINFO.COM
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registration record. Experian Interactive makes this information
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for lawful purposes and that, under no circumstances will you use this
%
(1) allow, enable, or otherwise support the transmission of mass or bulk
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Reply
Rating: 0 Judy - 19 Jul 2008
They didn't call me; they just charged me out of the blue and then when I called them, tried to get me to disclose my full set of personal ID info. They refused to let me speak to a supervisor.

It's fraud and my credit card co (B of A) told me this is a "legitimate" business because the were able to google it.

I called 1877-481-6826 and got angry and the rep gave me a refund after about 7 mins. I did bring up the fact that I was going to complain to the BBB

I was NEVER told about the month charge, I did the free credit check to rent a place. I have very good credit score so i really have no need for the services. They need to make it clearer about the charge, THAT WHAT MAKE THEM SCAM.

THESE PEOPLE CAN SUCK MY DICK WITH THE $24.95 THEY CHARGE ME

Listen quit charging my card $19.90. I HAVE NOT SIGNED up for any credit report and if i have prove it!!!!!!!! Otherwise STOP or I will get a lawyer and fight CIC Credit Report!!!

That is the same exact thing that has happened to me! I have never been to their site before and they are charging me $11.95 a month.

I logged into AnnualCreditReport.com to receive my free yearly report. Less than 2 minutes later, I am charged. Called CIC and told them I was calling to dispute charge. Angent claims nothing was charge, but my bank account statement online said otherwise. I asked the agent to make notation of my calling in and that I am disputing this $7.95 charge. She did. She also said to call back within 24 hours to dispute charge. I then called my bank to dispute the charge, but was informed it cannot be disputed until it becomes a hard charge (when they actually take out money from my account). My bank suggested I cancel my VISA check card to stop CIC from charging me in the future, so I did. I then called CIC back and told them the charge account info they have on file is invalid. The agent I spoke with this time said that it appears I was charged, but the charge came back and didn't go through. She also said I would continue to be charged if I didn't cancel the subscription (what subscription?!). I told her to cancel and she said it appears that my account already has been. I asked if there was notation of my previous call and she said there was....at least the previous agent did as asked.
My advice would be to CANCEL your bank/charge card IMMEDIATELY to stop these charges otherwise they will keep taking YOUR hard-earned money!!

This company is a scam! I signed up for a free credit report and instantly received a $24.95 charge for some bull crap that I did not select. Of course like everyone else, they referred me to the Customer Relations Group. I fax them my bank statement and now almost a month later, I have not heard anything from this so called "CRG group" I got my card suspended and filed a dispute with my bank. I will also be giving them another good cuss out soon! Please do not sign up for this service! Nothing is free!

You must be an Experian employee, either that or a complete moron.