Ok I decided to call the number above - pretty bad when the first option on the main menu is to cancel - been on hold for at least 8 minutes now... *sigh*

MAN! They try to keep you by any means necessary!! I spoke with 'Marion'... she tried to persuade me to stay with the benefits, having access to the report all the time and THEN at $25 gift card... I was like NO Marion just cancel the account today I do not WANT the gift card OR the membership!! *sigh* well we wil see a month from now if they charge me again!

I called them as for the past 9 months they have been taking 9.95 from my credit card saying i'm a monthly member to consumerinfo.com
I told them to cancel it as I don't want to be a paying member any longer and she said she cancelled it right away. I let them know if they didn't take me off as a paying member I would file a complaint with the ftc, a dispute letter, and report them to the police.
These people are liars and they are trying to get over on people. Plain and simple.

I can't stand companies like that.

Same as all you guys-noticed the charge--called and cancelled-1877-481-6826.they tried to get me to reconsider...told them no several times till she agreed to cancel...waiting to see if they charge me again next month --if they do i'll have to change my cards...what a ripoff for just wanting to see your credit report.-12.95 month.for 5 months.hope the nightmares over.

I got an e-mail the other day telling me there have been no inquiries on my credit report -- *sigh* why does this make me think they will charge me again in December? bleh!

I also was charged monthy for "credit monitoring". This was definately a result of signing up for a "free" credit report. I too did not read the fine print closely enough. So I called the 800 # to get this cancelled. Jane was her name and she tried her best to get me to keep this service. Even went so far as to tell me I could get another "free" copy of my credit report and only pay half for the monthly charge. I had to tell her over and over and over NO NO NO NO. She finally gave up. I did tell her I knew nothing was free, and I don't know how I ever fell into this trap. To everyone, call the 800 # on your statement and cancel this rip off service. Be prepared for them to try to get you to stay. Good luck everyone.

I just found the charge too. I called and got it canceled, but such a practice is clearly misleading.

I would encourage all of you to go to the FTC site, http://www.ftc.gov/ and file a complaint. It takes about five minutes online and perhaps if enough folks do, this practice will end.

It is a sad day for all, when one of the 3 credit reporting agencies that our financial lives are governed by, is ripping us off. Our credit files are in the hands of these dishonest sneaky agencies. I would have NEVER thought this was possible. And it seems there is not a damn thing we can do about it. How messed up is that? Doesn't give me much hope that any disputes on credit reports will be handled fairly. I am very discouraged.

[bobbie]

I actually subscribe to Experian's Credit Expert, which is what you're being billed for (3 in one monitoring). You can contact them at 866-673-0140 24/7 and actually get a live person.
Thats the number you need to call to cancel and address the issue of billing.
Best of luck.

Is is the same "experian" that provides this monitoring that is the "experian" that is the credit reporting agency?

[bobbie]

Yes, the same.

How do I get their address, I need to claim the charges they have done and cancel the service.

Experian
P.O. Box 2104
Allen, Texas 75013
customerservice(at)credfitexpert.com

They charged me $92.57 for my "free" credit report within the first 10 minutes. Go to Rip-off Reports.com and file and report with them, too. There are 1,470 other complaints about them. You can also go to consumerwatch(at)cbs5.com, report them there. The more reports on these rip-off artists, the better the chances of them being exposed. You also might want to call your Attorney General's Office in your state and ask them to send you a complaint form. I am doing all the above plus more.I will let you know how things turn out, but PLEASE file a report at Rip-off Report.com, as this is where the Attorney Generals, BBB, other authorities go to see how consumers are being taken care of. It embarrasses them into having to do something about companies like this.

I am a about to make a complaint to morrow for about a year of charges. With so many complaints, these guys deserve a class action law suit and without a doubt they would lose to all these thousands of people who got ripped off.

Wow, I'm so glad I found this forum! I am in the same boat, and now I am so mad at these people because they've been doing the same stuff to me. I kept wondering how my account was off by so much all the time. They've taken it out twice in one month for me, and I never signed up for anything but the free credit report either.

I was ripped off by these people too and got my bank to reverse the transaction. I told the bank that I wanted to sign an affidavit for fraudulent activity in my account, and that under Federal Regulation E, they had to reverse the charges. If they don't, report them to your banking commission. Every state has one. Mine is the Illinois Department of Financial and Professional Institutions. I did report the bank in order for them to cooperate.

The thing is they go by many names and all are owned
by Experian. Some of the names are: CIC, CreditExperts, consumerinfo.com, Credit Manager,
CIC Triple Advantage, Experian.

Some of their phone no. are:

877-481-6825
800-220-2626
877-481-6826
866-841-6376
888-397-3742
866-673-0140
866-252-8818

I reported them to the FTC, and they basically told me to get a lawyer. I reported them to the BBB, and they basically told me that while they thought the way they advertised was "questionable" they thought that the company did a thorough job of investigating
their own reports! The local news people are the ones that are helping me, you might want to talk to them. But first, file a report at "Rip-off Reports.com" under CIC . There are 1,889 other people, including myself, that filed reports.Hope this helps.

Kathy V.