TMD, first of all, The FTC will do nothing until they have NUMEROUS Complaints against the same Company. They have 3 already from my son, spanning a year and a half.
Second, he notified his Insurance carrier that Countrywide had purchased the original Mortgage and was not abiding by the terms. As far as I know, they did nothing. (Reported to FTC)
With not one late payment, Countrywide began calling EVERY day from the first of each month to remind Dennis to pay the payment by the 16th of the month. This started with the very first month after they took over the contract. (The law says, if you do not wish to be contacted by phone you need only send the Company a written request to stop doing so.)
http://www.ftc.gov/bcp/conline/pubs/alerts/dncalrt.htm
Specifically:
32. My number is on the National Do Not Call Registry. After I bought something from a company, a telemarketer representing that organization called me. Is this a violation?
No. By purchasing something from the company, you established a business relationship with the company. As a result, even if you put your number on the National Do Not Call Registry, that company may call you for up to 18 months after your last purchase or delivery from it, or your last payment to it, unless you ask the company not to call again. In that case, the company must honor your request not to call. If they subsequently call you again, they may be subject to a fine of up to $11,000.
An established business relationship with a company also will be created if you make an inquiry to the company, or submit an application to it. This kind of established business relationship exists for three months after the inquiry or application. During this time, the company can call you.
If you make a specific request to that company not to call you, however, then the company may not call you, even if you have an established business relationship with that company.
It took reporting them to the National Do Not Call Registry and 5 verified infractions to get them to stop. (Reported to FTC.)
Despite being warned ahead of time that it was NOT legal to report a deliquency of Payment by a Client who was covered under the SSCRA, Countrywide went ahead and reported him anyway. To all 3 Credit Reporting Agencys. 5 days after he had caught the mortgage up to date. (Reported to FTC)
It then took them 26 days to acknowledge that they had been in error, and they promised it would be removed within 60 days. It has now been 89 days since we received their 'letter of apology' and whether or not it has been removed is anyone's guess.
Since we pulled my son's CR in October he is not entitled to another free copy until Oct. 2006, but Friday we contacted a local Loan Officer who is trying to Refi his Loan and will let us know Monday.
homefinance, I'm not too sure what 'retail' has to do with Countrywide.
If you are considering Countrywide as a mortgage holder, beware.
If your mortgage is sold to them. you have my utmost sympathy.
Link deleted as per forum rules - Vikas