Fortunately my mother has learned allot of valuable leassons as a result of this.
What happended was the loan was for $300. Next 30 days the lender took out the $90 service fee in 1 transaction and on the same day took out the $300 in another transaction. Every 1st like clock work she continued to be billed the service fees. So, yes the principal was taken out 30 days after the loan along with fees, but they continued to take fees out. I am sure when they turned the case over to ECA, they probably are claiming the principal was never paid. I tried to clear up the error with the original lender (because I felt it was a over sight/mistake on their behalf), but they refused to listen and told me to contact the third party collector. When they were contacted they refused to hear it as well.
This company (original lender) cannot be contacted by mail because they will not give you their mailing address. Had they not collected the original loan value in 1 lump payment 30 days later, yes, I would agree with Guest. Now this simple situation has gotten ugly thanks to ECA threatening to arrest my mother.
The original lender only deals in over the phone, on-line, and fax transactions. Since my mother was debited the full amount plus all their transactions costs 30 days later she assumed the debt was paid for. She never contacted them after that point. In the lenders defense, they claim exactly what guest is saying. Although they don't show any records (that they will admit to me) that they collected the original loan value 30 days later as my mother's checking account clearily annotates with their company's name on the transaction. I would have thought this would have been easy to correct, but the lender will not budge and doesn't really care if we have documentation showing they collected the principal 30 days after the loan was paid.
This is the real issue. Of course, now my mother knows getting on-line loans probably aren't the best solution for her when emergencies arise. I would have thought there was a simple solution, but this hasn't been the case. Any ideas as to how to fix this other than filing formal complaints against them (which have been done with AGO in Texas & Florida, and the FTC). I am not sure how to get the original lender who hired the third party people to listen, they claim they sold the note and are no longer owners of the debt. The third party says they are only collecting on behalf of their client and don't want to hear that the loan was paid in full 30 days after the loan was granted. Maybe someone has some kind of suggestion or a different means of speaking to these people so they will actually pay attention and care to resolve this situation. Thanks for the help and advice, it is greatly appreciated.