I've had a horrible experience with these people too. I legitimitly owe a balance on a credit card, but I went through divorce and near bankruptcy. I was unable to pay. Of course the card went to Encore. I repeatdly told them I had an attorney working on my affairs, gave them her number etc. My intention remains to work a settlement and pay this debt. No dice, still a recorded call everyday from "Bill Maurice" and to call ASAP. This past Wednesday, fed up, I called back and was lucky enough (sarcasm) to get "Cameron", whom I had told before to deal with my lawyer. I told him yet again I would not directly deal with Encore, he reluctantly agreed to call her, but not without a parting insult before hanging up in my face. When he and my lawyer finally spoke, he claimed he spoke to me many times, and everytime I swore a blue streak at him. More lies.
Encore, just wait, there will be yet someone else going after you. Laugh if you want, but you'll get yours. And soon