The customer service will do the best they can, but if you can't treat them like human beings and decide to yell and curse, think about how that would make you react if you were in that position and it was your job to show the card's good side and the positive aspects of the card. Think about how you would want to be spoken to when helping someone else, it may make your experience with our customer service a bit more enjoyable and we may be more willing to find a solution or work with you the best we can, PS: hate sites don't do much, some people want to build credit, some don't care, and why don't you read through the material given you? We put it there for you to know what we say up front. Contacting your lawyer will create more fees and problems for you than just paying that amount we charge because you signed for it and because you used the card... think about it