Internet's first get-out-of-debt community - 136,000 members

Sandy S · Posted: Wed Aug 02, 2006 2:04 pm Subject:

Janet,

Since you are the office manager and appear ready to answer questions, can I ask you why your organization has an unsatisfactory record with the BBB for the following issues?

No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

22 - Company failed to respond to the BBB to resolve or address the complaint issues.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

3 - Company failed to respond to the BBB to resolve or address the complaint issues.

I understand you have only been in your position for 6 months and these complaints may not have happened on your watch. Do you have any plans to improve on response to complaints, regardless of nature?

Sandy S · Posted: Wed Aug 02, 2006 2:20 pm Subject:

Janet,

In the spirit of fairness, 2 of 27 complaints were resolved according to the BBB.

I'm curious, as I'm sure others are, why are you here in this forum? This forum is a powerful tool which is being used to display the negative experiences with your organization.

The phrase "damage control" has been suggested as a reason for all communications from Paul Kupferstein & Associates in this forum. It seems likely that no response to the allegations here will give outsiders the impression that your organization does act as alleged. It seems that you think if you put forth effort here it will cast doubt about the alleged behavior.

It has been stated before, - validate debts when asked and work within the confines of the laws (US and Canada)and there will be no need for this forum.

Gazelle · Posted: Wed Aug 02, 2006 3:04 pm Subject:

Damage Control Plan # 12

Mr. David · Posted: Wed Aug 02, 2006 5:19 pm Subject:

Well Janet, being as though you seem to be the new mouthpiece for the company, I will direct the questions (which have been side-stepped and avoided every time asked) at you:

(1) Why is it that "Mr David" refuses to send me validation of this supposed debt I owe? I mean, are you telling me that there only people at your office that are allowed to send such??

(2) There are specific Canadian and US laws which regulate the collection of debt . . . why is it that your company feels that it is necessary and okay to not follow these rules and regulations?? The statutory procedures for debt collection is really quite easy and painless...it is not really that big of a hassle . . why is it then that Paul Kupferstein and Associates refuses to go by book???

Charline · Posted: Wed Aug 02, 2006 6:21 pm Subject:

Hey girlfriend!

Charline · Posted: Wed Aug 02, 2006 6:24 pm Subject:

You guys are awful! Thanks for joining me Janet. Contact either Janet or myself and provide us with your file/case number and your name and we will be more than happy to help you.

Sandy S · Posted: Wed Aug 02, 2006 8:07 pm Subject:

Janet,

As Roz from the kids movie Monster's Inc said, "Your stunned silence is very reassuring."

Mr. David · Posted: Wed Aug 02, 2006 10:58 pm Subject:

I AM GOING TO CONTINUE POSTING THIS UNTIL IT GETS ANSWERED.

CHARLINE and/or JANET THIS IS FOR BOTH OF YOU, SO PLEASE, EITHER ONE OF YOU or BOTH, FEEL FREE TO ANSWER:

(Again, these two questions have been side-stepped and avoided every time asked, as evidenced above)
_____________________________________________________

(1) Why is it that "Mr David" refuses to send me validation of this supposed debt I owe? Are you telling me that there only certain people at your office (e.g., Charline) that are allowed to send such validation??

(2) There are specific Canadian and US laws which regulate the collection of debt . . . why is it that your company feels that it is unnecessary and okay not to follow these rules and regulations?? The statutory procedures for debt collection is quite easy and painless...it is not really that big of a hassle . . why is it then that The Law Office of Paul Kupferstein and Associates refuses to go by book???

______________________________________________________

(And please don't answer that you cannot answer for Mr. David, and that i have to ask him myself, blah blah blah and to call you with a file/case number and you'll be more than happy to send verification)

(And I say this because if that is your answer, that is piss poor... you mean to tell me that the decision makers there allow there subordinates to play the game according to their own rules?? Meaning, if Mr David doesnt want to send validation -- as required by the law -- he doesnt have to? What kind of shady sketchy [illegitimate] business is that?)

Posted: Thu Aug 03, 2006 5:26 am Subject:

Fantastic question, Sandy. I hope Janet is more willing to respond to the question than Charline.

Charline, you wouldn't happen to have a macro that posts your same response over and over, would you? Cuz as we have said 14 thousand times, NONE OF US EVER GOT A CASE NUMBER!

Janet - do you handle the liabilitysolutions.com website? I have a couple questions concerning it I was hoping you could answer.

Intimidated · Posted: Thu Aug 03, 2006 5:42 am Subject:

Great posting Jedijeff13 - I just about fell off my chair laughing!!!!

Once again, Charline demonstrates what she does best - NOTHING!!!!!!! We are all so "awful" - boo hoo, well then do your job and we may not have to be so firm and direct!

I feel like a Kindergarden teacher trying to explain something to a student over and over again. Ok Charline, take a deep breath, try to relax and clear your mind - ANSWER THE QUESTIONS - HERE! Can you understand that? . . . . . I didn't think so.

Janet · Posted: Thu Aug 03, 2006 6:38 am Subject:

First of all I didn't answer anymore question last night as I went home. No I do not have anything to do with a web site. Second I can't answer legal questions as I'm not a lawyer or in the legal dept. As for the BBB I have had one come to me by mail. It states that in the letter that no response is needed. That they are not proceeding. So I did not respond. But I also no from my pervious employment that if you just don't like something one way or another you can report. My ex Boss was always reporting someone for stupid things didn't like that he had to wait on hold or didn't think the persons voice was nice enough. So I don't consider BBB to very good. As I said before I will try to help if you can. I can't promise that you be happy with all the answers but I will try. And Mr. David you can keep your child like comments to your self. I can on to read what all the fuss was that I heard about. Not to take your bull. Even my children so more growin up then some of the things I've had a chance to read that you have posted. So if you'd like to call and act your age maybe I will be able to help. But you do not know me or anything about me to call me a mouthpiece or anything else.

janet · Posted: Thu Aug 03, 2006 6:53 am Subject:

jedijeff13 as for one of your questions unless this happened a long time ago. When they call the client they say where they are calling from then they give a case #. If they leave a message they say the case number more than once. I go into their office more than 10 times a day and listen to them. I can only help if I speak to you. I cannot fix what happened before I came here.

Posted: Thu Aug 03, 2006 7:38 am Subject:

The question I would like answered is this one, please:

Since you are the office manager, can you verify that Mr. Kupferstein and Liability Solutions is registered and certified to collect debts in the United States and show proof?

If you can't answer it, can you direct me to the person that would be able to answer that?

Elle · Posted: Thu Aug 03, 2006 8:16 am Subject:

Janet & Charline:

Hi. Any possibility that, since Charline stated already that she knows who I am, that one of YOU ladies could call ME to discuss the issue? I have tried calling your firm a few times, but I have not been successful in either getting validation of the debt or balance thereof, or in getting my issue resolved. I have only worked with Mr. David so far, so maybe that's the problem.

Thanks.

janet · Posted: Thu Aug 03, 2006 10:06 am Subject:

Elle I don't know who you are but if you phone me at 905-474-3535 ext 504. When you talk to the switchboard ask to speak to Janet if she asked you what you name is or case number just tell her its personal.

Elle · Posted: Thu Aug 03, 2006 10:45 am Subject:

Alright. I'm going to call your office one last time. Hopefully, my experience with you will be different from what I've experienced so-far.

Thanks again.

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