Redline Recovery Services: Can customers rely on it?

By Good Nelly

Ask Nelly

This is a receivable management company specializing in providing collection and recovery services. This company has its offices in Buffalo (New York), Houston (Texas) and Alpharetta (Georgia).

What do its customers say about it?

Customers of Redline Services have given their views on the collection agency in the Debt Consolidation Care Community forums.

• Threaten debtors: Debtors have made Redline Services complaints saying that the company had threatened them in the very first call. Get more details here.
• Unauthorized withdrawal of money: Customers of the company have accused it of withdrawing money without authorization from the customers. They have further accused the company of making false promises and not keeping them. Get to know more.
• Unprofessional attitude: Debtors have complained in the community forum saying that the company is very unprofessional and rude when dealing with customers. Read more
• Rude behavior: Incidents of Redline Recovery scam like the company executives being rude and calling at late hours have been mentioned by customers. The company has further been accused of cursing and lying to customers. Find out more
• Trying to collect on an old debt: Debtors have complained against Redline Recovery Services LLC for trying to collect on an old debt and threatening to sue them for the same. Get to know more.

What rights do you have if Redline Recovery harasses you?

Here are 10 points laid down by the Fair Debt Collection Practices Act (FDCPA) that you may remember if any debt collector harasses you for a debt you may or may not owe.

1. Time of call: No debt collector can call you before 8 am or after 9 pm unless you have agreed upon such calls.
2. Stop calling letter: No debt collector can call you or contact you once he receives a 'stop calling'/cease and desist letter from you unless it is to inform you of any change in the terms of the agreement between you and the collector related to the debt.
3. Contacting people related to you: No debt collector may call your family members, neighbors, friends or the workplace unless it is only to know about your location.
4. Using improper language: A debt collector should abstain from using improper or abusive language with the debtor. He should also not resort to using threat in order to collect the debt from you.
5. Threatening debtors: Debt collectors cannot make false threats like putting a lien on your property or filing a lawsuit unless it really means to do it and it is legal. If a debt collector threatens you falsely, file a complaint with the FTC and also your State Attorney General's office.
6. Threatening to claim benefits: Debt collectors are not allowed to claim your federal benefits like Social Security or your retirement benefits. If they say they will, then it is illegal.
7. Detailed information on the debt: Once a debt collector contacts you, he is responsible to send you a notice outlining how much money you owe and what you should do if you do not owe that money.
8. Debt validation: If you are being called for a debt that you do not owe, you may request a debt validation within 30 days. The debt collector should validate the debt and failure to do it should get the information removed from your credit report.
9. Sue debt collector: You also have the power to sue a debt collector in state or federal court for violating the law within a year of the law being violated. If you have the case in your favor then you may recover the monetary damages incurred plus an additional amount of up to $1000 from the debt collector.
10. Claiming federal benefits: After the Congress passed the Debt Collection Improvement Act, it is stated the government can take a portion of the federal retirement, salary (federal) and benefits from Social Security if there are any non-tax debts that you owe to the government.

How can you contact Redline Recovery Services?

You may write to this company at the Redline Recovery address:

Redline Recovery Services, LLC
11675 Rainwater Drive, Suite 350
Alpharetta, GA 30009

To call, here is a list of Redline Recovery phone numbers:
For clients - 800-269-7140
For debtors - 877-531-0333
Buffalo office - 866-316-3248
Houston office - 713-423-1020